CINP LANotice

President: Mike Gerzema Vice President: Steve Moore

Secretary: David Rowen Treasurer: Open

Events/Programs: Open Membership: Open

Education/Training: Open Webmaster: Mike Gerzema

Welcome everyone! Hope you can attend. Please feel free to invite friends and coworkers that may be interested. No dues are required. All that are interested are welcome!

Come join us at our new time! Meetings are at Help Desk in Urbandale. It is easily accessible with convenient parking and a wonderful conference facility. Meetings are now at 3:00 on the third Thursday of the month.

Please let us know what topics you would like to see in future meetings. This is your group! Our mailing list is now online. You can go to the mailing list page to add our update your information. Sorry! we have discontinued the use of snail-mail notices to reduce costs. We also plan to add a survey to find out what you want from CINP. Until it is completed, send an email to pres@cinp.net with your topics and ideas.

Thanks! We'll see you at the meeting!

Hot Topics

Check our news page for issues of current interest!

Just For Fun

Check our fun page for humorous items and sites!

Thursday, January 17, 2002 3:00 P.M.

Novell Systems Engineer John Bezy will brief us on new products and announcements.

Paul Repice and Darrin Fast, MCNE from XIOtech will present. The tentative topic is Novell Cluster Services on the MAGNITUDE.

There will also be a round table discussion of your networking questions, problems and issues.

Thursday, February 21, 2002 3:00 P.M. Cancelled!!!

Topic not yet determined.

There will also be a round table discussion of your networking questions, problems and issues.

Thursday, March 21, 2002 3:00 P.M.

Topic not yet determined.

There will also be a round table discussion of your networking questions, problems and issues.

Thursday, April 18, 2002 3:00 P.M.

Topic not yet determined.

There will also be a round table discussion of your networking questions, problems and issues.

Thursday, May 16, 2002 3:00 P.M.

Topic not yet determined.

There will also be a round table discussion of your networking questions, problems and issues.

Thursday, June 20, 2002 3:00 P.M.

Topic not yet determined.

There will also be a round table discussion of your networking questions, problems and issues.

Thursday, July 18, 2002 3:00 P.M.

Topic not yet determined.

There will also be a round table discussion of your networking questions, problems and issues.

Thursday, August 15, 2002 3:00 P.M.

No Meeting - Summer vacation.

Lets try this again! We are working on an Iowa Cubs baseball outing sometime in August.

Thursday, September 19, 2002 3:00 P.M.

Topic not yet determined.

There will also be a round table discussion of your networking questions, problems and issues.

Thursday, October 17, 2002 3:00 P.M.

Topic not yet determined.

There will also be a round table discussion of your networking questions, problems and issues.

Thursday, November 21, 2002 3:00 P.M.

Topic not yet determined.

There will also be a round table discussion of your networking questions, problems and issues.

Thursday, December 19, 2002 3:00 P.M.

Happy Holidays!

No December meeting - Holiday vacation

Happy Holidays!

We are working on a social outing sometime in December.

Thursday, January 16, 2003 3:00 P.M.

Topic not yet determined.

There will also be a round table discussion of your networking questions, problems and issues.

Thursday, February 20, 2003 3:00 P.M.

Topic not yet determined.

There will also be a round table discussion of your networking questions, problems and issues.

Meeting Location

Help Desk is located at 4110 NW 114th Street in Urbandale. This is in the South end of the Mercury Building. Surface parking is available around the building. Click on the links below for detailed maps and travel information.

General Information · Area Map · Detailed Map

Sponsors

Please remember our sponsors when making your purchasing decisions. They provide or fund services that allow us to continue operating. Thanks to NetWorks, Inc., Colorfx Marketing Services, Novell, Norstan Consulting, MG Consulting and Help Desk for sponsoring our efforts!

Send questions, comments or articles to:		Fax us at:
CINP 3723 86th Street, LB 119 Urbandale, Iowa 50322-4008		221-0175, Attn: CINP
Visit our web site at:		Contact us via email at:
www.cinp.net		info@cinp.net

Central Iowa Network Professionals is an affiliate of Novell Users International

Last Revised Janaury 30, 2002. Site maintained by MG Consulting and Colorfx Marketing Services, sponsors of the Central Iowa Network Professionals.

ired for electronic fulfillment;

Distributors have an adequate inventory of Novell software media kits in-country to support rapid delivery of media when required. Electronic License Distribution, or ELD, is a next-generation delivery program that takes advantage of the Internet-speed of doing business by electronically delivering VLA and CLA certificates. Customers will benefit from ELD by having quicker delivery times over a physical fulfillment. They will also benefit from reduced administration needs, as electronic certificates are much easier to store and maintain.

Your Novell Customer Service Representative can be contacted anytime to answer any questions or concerns you may have. For more information on Electronic License Distribution:
Channel partners: http://www.novell.com/partners/partnerplace/eld_training.html
End users: http://www.novell.com/licensing/eld

Novell GroupWise Partner Nexic Releases Symphony 6
Nexic has released Symphony 6 for GroupWise, which enhances the client interface, delivers contact management from within the GroupWise client, and incorporates Spam filters as well as a host of other features. Many customers, including Novell, have been attracted to Symphony because the new client interface helps end-users making the change over from Microsoft Outlook. Find out more. http://www.nexic.com/html/nexic_news.html

Administration Information:

Novell Deployment Guides Ease Installation
Anyone who needs to install or upgrade a Novell application can now get help at the click of a mouse with a collection of handy deployment guides. The in- depth information in each will help your deployment go smoothly. http://www1.novell.com/resourcecenter/ext_showType.jsp?typeId=9

Trouble Incident Escalation
I am NOT a Tech Support person... But, if you have an open support incident and it has been open for an unusually long period of time, one of my functions is to help escalate the issue inside Novell Tech Support. I will decide what the 'unusually long period of time' is... If you have a support contract, your issue should be resolved within days (resolved; depending on the level of the support contract, someone should contact you within minutes/hours to start working on it.) Without a support contract, you might face hours/days of waiting before tech support can address your call. So, if you feel you need assistance, send me an e-mail describing the incident, the incident number, and who to contact. If you don't have an open incident, don't get me involved until you do.

How to Get Tech Support

Call 800-858-4000
- Use a credit card to pay for an incident
- Use an incident as part of a Premium Services contract
Call your favorite local reseller- Many have tech support available from Novell
OnLine- If you have a support contract, open an incident (as well as update the incident or check its status) at http://support.novell.com/servlet/incident

Due a Software Upgrade?
Here is how the process works.... You should receive an e-mail from Novell Sales Operations stating you are entitled, as an upgrade protection customer, the next upgrade for product XYZ... You should then go to the upgrade request site at www.novell.com/licensing/upgfulfill and fill in the appropriate lines and information. Your upgrade should then be shipped second day.... BUT turnaround time is dependent on when the product is actually available for FCS (First Customer Ship), which could be days or weeks after the actual product announcement. If you are then having problems, please let your IA/NE Novell team know so we can get involved.

Previous Editions of this E-Blast
Have you missed previous editions of this newsletter? Want to read them? Thanks to the CINP (Central Iowa Network Professionals), they have posted them all at http://www.cinp.net, click on News...

Unsubscribing
If you do NOT want to continue to receive this e-mail blast, please send an e-mail to jbezy@novell.com, with 'unsubscribe e-mail blast' (without the quotes) in the subject line, and you will be removed from the list.

Subscribing
If other people in your organization not directly receiving this e-mail blast wish to do so, have them send an e-mail to jbezy@novell.com, with 'subscribe e-mail blast' (without the quotes) in the subject line, and they will be added to the list.

Changing Addresses
If you need to change your e-mail address, send an e-mail to jbezy@novell.com with 'change e-mail blast' (without the quotes) in the subject line, and your address will be changed. We like to keep track of Novell users. We recognize there is frequent turnover in the networking business, so if you are changing jobs, please drop me a line....

Disclaimer:
Information contained herein is provided as-is. Opinions are those of the author and may or may not be the same as those of Novell, and are definitely NOT attributable to Novell unless otherwise noted.

John Bezy
Technology Account Manager
Iowa/Nebraska
ph: (402) 291-1808
eFax: (561) 760-6149
fax: (402) 291-4529
Novell-the leading provider of
Net Services Software
www.novell.com
jbezy@novell.com

Last Revised March 18, 2002. Site maintainted by MG Consulting and Colorfx Marketing Services, sponsors of the Central Iowa Network Professionals.

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