Iowa/Nebraska Novell Technical Blast
John Bezy, Novell Iowa/Nebraska Systems Engineer


Volume 4 (2002)
     Volume 4, Number 15 - 7/30/2002
     Volume 4, Number 14 - 7/15/2002
     Volume 4, Number 13 - 6/28/2002
     Volume 4, Number 12 - 6/17/2002
     Volume 4, Number 11 - 5/22/2002
     Volume 4, Number 10 - 5/13/2002
     Volume 4, Number 9 - 4/22/2002
     Volume 4, Number 8 - 4/8/2002
     Volume 4, Number 7 - 3/11/2002
     Volume 4, Number 6 - 3/4/2002
     Volume 4, Number 5 - 2/25/2002
     Volume 4, Number 4 - 2/15/2002
     Volume 4, Number 3 - 2/11/2002
     Volume 4, Number 2 - 1/30/2002
     Volume 4, Number 1 - 1/14/2002

Volume 3 (2001)
     Volume 3, Number 41 - 12/21/2001
     Volume 3, Number 40 - 12/12/2001
     Volume 3, Number 39 - 12/04/2001
     Volume 3, Number 38 - 11/20/2001
     Volume 3, Number 37 - 11/15/2001
     Volume 3, Number 36 - 11/6/2001
     Volume 3, Number 35 - 10/16/2001
     Volume 3, Number 34 - 9/25/2001
     Volume 3, Number 33 - 9/11/2001
     Volume 3, Number 32 - 9/5/2001
     Volume 3, Number 31 - 8/22/2001
     Volume 3, Number 30 - 8/14/2001
     Volume 3, Number 29 - 8/14/2001
     Volume 3, Number 28 - 8/9/2001
     Volume 3, Number 27 - 7/23/2001
     Volume 3, Number 26 - 7/10/2001
     Volume 3, Number 25 - 7/2/2001
     Volume 3, Number 24 - 6/25/2001
     Volume 3, Number 23 - 6/13/2001
     Volume 3, Number 22 - 6/5/2001
     Volume 3, Number 21 - 5/29/2001
     Volume 3, Number 20 - 5/22/2001
     Volume 3, Number 19 - 5/16/2001
     Volume 3, Number 18 - 5/10/2001
     Volume 3, Number 17 - 5/1/2001
     Volume 3, Number 16 - 4/27/2001
     Volume 3, Number 15 - 4/17/2001
     Volume 3, Number 14 - 4/11/2001
     Volume 3, Number 13 - 3/30/2001
     Volume 3, Number 12 (BrainShare) - 3/26/2001
     Volume 3, Number 11 (BrainShare) - 3/20/2001
     Volume 3, Number 10 - 3/15/2001
     Volume 3, Number 9 - 3/12/2001
     Volume 3, Number 8 - 3/7/2001
     Volume 3, Number 7 - 3/5/2001
     Volume 3, Number 6 - 2/26/2001
     Volume 3, Number 5 - 2/20/2001
     Volume 3, Number 4 - 2/19/2001
     Volume 3, Number 3 - 2/13/2001
     Volume 3, Number 2 - 2/1/2001
     Volume 3, Number 1 - 1/10/2001

Volume 2 (2000)
     Volume 2, Number 25 - 12/18/2000
     Volume 2, Number 24 - 12/4/2000
     Volume 2, Number 23 - 11/21/2000
     Volume 2, Number 22 - 11/13/2000
     Volume 2, Number 21 - 10/31/2000
     Volume 2, Number 20 - 10/10/2000
     Volume 2, Number 19 - 10/10/2000
     Volume 2, Number 18 - 9/26/2000
     Volume 2, Number 17 - 9/25/2000
     Volume 2, Number 16 - 9/20/2000
     Volume 2, Number 15 - 9/6/2000
     Volume 2, Number 14 - 8/22/2000
     Volume 2, Number 13 - 8/10/2000
     Volume 2, Number 12 - 7/25/2000
     Volume 2, Number 11 - 7/18/2000
     Volume 2, Number 10 - 6/26/2000
     Volume 2, Number 9 - 6/5/2000
     Volume 2, Number 8 - 5/12/2000
     Volume 2, Number 7 - 5/1/2000
     DNS for AS/400 - 4/25/2000
     BrainShare 2000, Day 3 - 3/29/2000
     BrainShare 2000, Day 1 - 3/27/2000
     Volume 2, Number 6 - 3/24/2000
     Service Pack 8 Issues - 3/21/2000
     Volume 2, Number 5 - 3/3/2000
     Volume 2, Number 4 - 2/18/2000
     Volume 2, Number 3 - 2/5/2000
     Volume 2, Number 2 - 1/27/2000
     Volume 2, Number 1 - 1/10/2000

Volume 1 (September through December 1999)
     Volume 1, Number 6 - 12/7/1999
     Volume 1, Number 5 - 11/14/1999
     Volume 1, Number 4 - 11/1/1999
     Volume 1, Number 3 - 10/20/1999
     Volume 1, Number 2 - 10/6/1999
     Volume 1, Number 1 - 9/29/1999



Administration Information:

Trouble Incident Escalation
I am NOT a Tech Support person... But, if you have an open support incident and it has been open for an unusually long period of time, one of my functions is to help escalate the issue inside Novell Tech Support. I will decide what the 'unusually long period of time' is... If you have a support contract, your issue should be resolved within days (resolved; depending on the level of the support contract, someone should contact you within minutes/hours to start working on it.) Without a support contract, you might face hours/days of waiting before tech support can address your call. So, if you feel you need assistance, send me an e-mail describing the incident, the incident number, and who to contact. If you don't have an open incident, don't get me involved until you do.

How to Get Tech Support

Want to see how some of our solutions work?
Check them out at the on-line demo city... http://democity.novell.com/staticindex.html

Due a Software Upgrade?
Here is how the process works.... You should receive an e-mail from Novell Sales Operations stating you are entitled, as an upgrade protection customer, the next upgrade for product XYZ... You should then go to the upgrade request site at www.novell.com/licensing/upgfulfill and fill in the appropriate lines and information. Your upgrade should then be shipped second day.... BUT turnaround time is dependent on when the product is actually available for FCS (First Customer Ship), which could be days or weeks after the actual product announcement. If you are then having problems, please let your IA/NE Novell team know so we can get involved.

Previous Editions of this E-Blast
Have you missed previous editions of this newsletter? Want to read them? Thanks to the CINP (Central Iowa Network Professionals), they have posted them all at http://www.cinp.net, click on Links, then 4th item down under Novell...

Subscribe to news listservs at:
For GroupWise list: http://www.ngwlist.com
For Syracuse U NetWare list: listserv@listserv.syr.edu with 'subscribe novell' in message body

Unsubscribing
If you do NOT want to continue to receive this e-mail blast, please send an e-mail to jbezy@novell.com, with 'unsubscribe e-mail blast' (without the quotes) in the subject line, and you will be removed from the list.

Subscribing
If other people in your organization not directly receiving this e-mail blast wish to do so, have them send an e-mail to jbezy@novell.com, with 'subscribe e-mail blast' (without the quotes) in the subject line, and they will be added to the list.

Changing Addresses
If you need to change your e-mail address, send an e-mail to jbezy@novell.com with 'change e-mail blast' (without the quotes) in the subject line, and your address will be changed. We like to keep track of Novell users. We recognize there is frequent turnover in the networking business, so if you are changing jobs, please drop me a line....

Disclaimer:
Information contained herein is provided as-is. Opinions are those of the author and may or may not be the same as those of Novell, and are definitely NOT attributable to Novell unless otherwise noted.

John Bezy
Technology Account Manager
Novell Systems Engineer
Iowa/Nebraska
ph: (402) 291-1808
eFax: (561) 760-6149
fax: (402) 291-4529
Novell-the leading provider of
     Net Services Software
     www.novell.com
jbezy@novell.com



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