Vol 4, No 8 - 4/8/02

** High Priority **

Minneapolis Strictly eBusiness Expo
May 8 and 9 in Minneapolis. Check out http://www.strictlyebusiness.net/strictlyebusiness/mpls/main_mpls.po Guess who has one of the main Keynotes??? See it at http://www.strictlyebusiness.net/strictlyebusiness/mpls/events_keynotes.po

The CIO Corner

NetWare News
You've always known that NetWare outdistances the competition in all respects, including availability, security, performance and manageability. The world is saying NetWare 6 is simply the best NetWare ever. Now is the time to build your business case for Novell NetWare 6 and we want you to discover the top 4 components to get started:

1. Total Cost of Ownership (TCO) - Get the independent Gartner Study, the results are staggering
2. Risk Assessments - Shocking information about Microsoft that they don't want you to know
3. Competitive - Check out the comparisons between legacy and next-generation networks and how Novell and Microsoft approach the future
4. Success Stories - See who is adopting NetWare 6 and why

Technical Tips

NIMS SPECmail Results
Here's a URL for the most recent SPEC Mail results for NIMS: http://www.spec.org/osg/mail2001/results/res2002q1/mail2001-20020312-00014.html Basically, the results mean that they could support 210,000 active users on one box. If you look at some of the results from the other vendors, make certain to look at the Configuration Diagram. We used only one server, some use up to 3 or 4 users. If we were to do that, we could easily attain the same numbers.

BrainShare Keynote slides, Flying Boy Video and more
It's been a busy week for Novell employees in Salt Lake City! You can find BrainShare materials at the main BrainShare page http://www.novellbrainshare.com/portal/controller/home and the Webcast Video Archive http://www.novellbrainshare.com/portal/content/home_video.jsp. Some of the favorites include:

• Chris Stone in the Monday keynote
• Flying Boy video - A favorite of attendees and employees alike (http://www.novellbrainshare.com/portal/content/home_video.jsp)
• Wednesday keynote - Carl Ledbetter welcomes some top customers!
• Friday's closing keynote wrapping up the week!

eDirectory 8.7 Last week a press release went out announcing plans for eDirectory 8.7. The key points included: upcoming availability of the Novell eDirectory 8.7 public beta , Novell eDirectory 8.7 introduces Web-based and wireless directory administration, expanded developer tools, eDirectory 8.7 lays the foundation for driving the industry adoption of UDDI and eDirectory provides a platform for directory-enabled solutions in areas such as provisioning, user access control, desktop management and many others. Read the press release http://www.novell.com/news/press/archive/2002/03/pr02024.html or check out the pre-release product flyer http://www.novell.com/products/edirectory/edirectory_flyer_87.html

More eDirectory
Novell eDirectory sales up 32%! The numbers are in and they are going up, up and up! Novell eDirectory sales are up 32% in one quarter from Q4 01 to Q1 02.

eDirectory 8.6.1 and 8.6.2 - Important Information Based upon some comments and questions over the past couple of weeks, we feel that it is important to update you with some key 8.6.2 information.

1. eDirectory 8.6.2 Full Version - A full version of eDirectory 8.6.2 is now available at the Novell download site for NetWare and Windows (http://download.novell.com), the Unix version will be available shortly. This version WILL replace 8.6.1. Customers that are using versions of NDS/eDirectory prior to 8.6.x, eDirectory 8.6 on NetWare 6, or eDirectory 8.6.1 on all platforms can use this version to upgrade to eDirectory 8.6.2.
2. eDirectory 8.6.2 Patch for All OS Platforms - As many of you may know, a eDirectory 8.6.2 Patch for All OS Platforms (EDIR862.EXE) that moves customers from 8.6.1 to 8.6.2 has been posted at the support web site. This patch can be used to move current eDirectory 8.6.1 installations to eDirectory 8.6.2. This patch should NOT be used to update a customer from 8.6 (NetWare 6 only) to eDirectory 8.6.2. It is important to note that the patched files in the eDirectory 8.6.2 Patch for All OS Platforms are the same version as those files in the eDirectory 8.6.2 Full Version.
3. eDirectory 8.6.2 on NetWare 6 NetWare 6 customers that have not installed NetWare SP1 (that means they should be using eDirectory 8.6) have two migrations paths to 8.6.2. The first is to installed the NetWare 6 SP1 patch which will update eDirectory 8.6 to eDirectory 8.6.2. The second is to have the customer install the eDirectory 8.6.2 Full Version. It is important to note that the eDirectory 8.6.2 version that ships with NetWare 6 SP1 is slightly different than both the eDirectory 8.6.2 Full Version and the eDirectory 8.6.2 Patch for All OS Platforms. The eDirectory 8.6.2 Full Version and eDirectory 8.6.2 Patch for All OS Platforms was updated to fix some scalability issues for Yahoo. These scalability issues will not affect the typical NetWare 6 SP1 customer, because of this updating these modules at this time is not required.
4. Why should you be recommending that customers upgrade to eDirectory 8.6.2? - It is important for customer that are using 8.6 or 8.6.1 get upgraded to eDirectory 8.6.2. There are some key synchronization issues that have been resolved with 8.6.2.
5. What version of NDS/eDirectory works with eDirectory 8.6.2? - eDirectory 8.6.2 is compatible with servers that are running NDS 6.x, NDS 7.x, NDS 8, or eDirectory 8.5.x.
6. Where can you get precise and definitive information about eDirectory 8.6.x and 8.6.2? - For information about issues that are not documented in the README upon shipment you should refer to TID #10066455 at http://support.novell.com. This TID is the master 8.6.x TID and all information regarding version and platforms specific issues will be referred from this TID.

Compatible??
According to a recent article at CoolSolutions, the new full version of eDir 8.6.2 is compatible with all NDS versions 6.x and above. Does this mean even in same Replica Ring? We have seen serious problems if you introduce eDir 8.6 into a Replica Ring in which all servers do not have at least the following minimum DS versions(as required according to the eDir 8.6 readme addendum):

• eDirectory 8.6 (default DS for NetWare 6)
• DS version 6.11 or greater with NetWare 4.x
• DS version 7.47 or greater with NetWare 5.x
• DS version 8.78 or greater with NetWare 5.x
• DS version 85.23 for eDirectory 8.5

GroupWise Cool Solutions Webinar
Getting to Zero Downtime: Best Practices for Managing Your GroupWise.. This webinar is part of a web-based series designed to help GroupWise managers and administrators maximize resources, stay up to date on GroupWise current issues, and maintain best practices in providing a reliable email service to their users. You will learn:

1. Monitoring and reporting strategies
2. Upgrade advice and case studies and
3. Email policy creation and enforcement tips

BorderManager
It's been an exciting year so far for BorderManager! First, a IDC report ranked BorderManager as one of the top 5 firewalls (http://mysales.novell.com/applets/stext/IDCfirewall.pdf), Novell & SurfControl announce a new agreement to include SurfControl in BorderManager and now 3.7 will be shipping soon! The product is sure to be a hit, as there are already nearly 1000 orders placed before the product has even shipped! One of hottest new features in BorderManager in 3.7 is browser-based firewall administration.

Want to know more about BorderManager 3.7 - If so, here's some resources:

• BorderManager 3.7 features http://www.novell.com/products/bordermanager/features.html
• BorderManager 3.7 brochure http://www.novell.com/info/collateral/docs/4613149.01/4613149.pdf
• Appnotes article on 3.7 http://developer.novell.com/research/appnotes/2002/March/02/a020302.htm

Novell iFolder / Compaq Sizer - Sales Tool
Compaq has produced a "Sizer" for iFolder. With this sizer, prospects can determine the optimal Compaq hardware configuration for their iFolder implementation based on company needs and size. http://www1.novell.com/resourcecenter/ext_clickthrough.jsp?contentId=7301&logType=3

Tomcat 3.3a and NW6
If you want to run Tomcat 3.3a on NW6, you'll have to make certain that you have SP1 installed. There's a socket issue in the IP stack that is resolved in SP1. Also, the Tomcat 3.3.1 release candidate is on the jakarta.apache.org website (for those interested).

New Gadget Download Site needs your gadgets!!!
How to post a gadget on Cool Solutions...
This area is available for you as a programmer, developer or batch file writer, to share your program. This is a way for both authors of programs and Novell users to benefit from your skills. The Cool Solutions editors will scan the files for viruses before posting them. They will also perform language editing, and make sure there is descriptive information with each file to explain the purpose and usage of each tool. You may submit your descriptive text in the body of an email message, or in an attached Word or WordPerfect file.

Q: Who can post files?
A: Anyone.
Q: Who is entitled to download these files?
A: Anyone.
Q: What type of files can be uploaded?
A: Files and programs that may be of assistance to other Novell customers. These programs should not be copyrighted or owned by someone else. If you submit a file or files developed by someone else, you must first get permission to submit that file and give credit to the developer in the description of the file.
Q: What format should the file be in?
A: The file should either be in ZIP format or a self-extracting EXE file.
Q: What information should be included in the description?
A: The description should contain all of the following information in the following format:

File Name: box.zip File Size: 9kb File Owner: Anders Gustafsson Email: dalton@rox.aland.fi Date: 8Apr99 Title line: Create dialog box from script

ZENworks Policies.. How Many Are There? How Do They Work??
There are three kind of policies (singular, plural and cumulative). For a good explanation of how those different kind of policies work, see the CoolSolutions article : http://www.novell.com/coolsolutions/zenworks/basics_effective_policies.html

Various NDS Guidelines
http://support.novell.com/cgi-bin/search/searchtid.cgi?/10064019.htm

RFC 3252 Adoption?
See: ftp://ftp.isi.edu/in-notes/rfc3252.txt

Cool URLs

Vote for Novell!
Apparently all the technology companies have an anthem, and therefore there is a hitlist. Novell is currently at number 13! Click on the link and see and then place your vote..... http://www.zdnet.co.uk/specials/2002/it-anthems/

BorderManager AppNotes
The April Novell AppNotes has been posted to the public web site at: http://developer.novell.com/research/index.htm. April delivers two great articles for Borderphiles: "Managing Browser Configuration for Novell BorderManager Proxy Clients" by Sterling Smith of Novell Consulting and "Novell TCP/IP Enhancements in NetWare 6: A Technical Overview" by Amandeep Singh Sandhu of the NBM documentation team.

A Customer Story
http://www.adaris.ca/html/kuujjuaqe.html

Looking for RSS News Feeds?
Novell now has about 15 XML data streams that can be used to display current (Novell) headlines in any Portal implementation via the RSS_News gadget. The pages the are available in XML are marked with an XML icon (see http://www.novell.com/coolsolutions/). Instructions (and a complete list of feeds) is available at: http://www.novell.com/coolsolutions/collector/feeds_xml.html

The New Free Tools Area On CoolSolutions Is Now Open To The Public
(http://www.novell.com/coolsolutions/freetools.html)
Tool pages are now full-text searchable and - for more intuitive access - several new indexes list the tools by category, by the Novell product they support, by tool name, and by file name. The Free Tools area is both a repository of tools that don't have another home *and* a directory of tools that are hosted on other sites. If you know of a tool that should be added to the list, please let us know by sending an email to coolguys@novell.com - we'll do the rest. Plus... Last week we listed our first DirXML stylesheet in the Cool Solutions Free Tools area. Looks, to me, like a good way to distribute stylesheets that solve common customer problems (and get them hooked on our technology). http://www.novell.com/coolsolutions/tools/bycategory.html#stylesheets. If you have a stylesheet you would like to add, shoot it our way: coolguys@novell.com

IT TEAMS GET MUCH-NEEDED TOOLS TO MANAGE HANDHELDS
Users said they're pleased with rollouts of device management software, a technology in its early stages. http://www.computerworld.com/cwi/story/0,1199,NAV47-68-84-91_STO69704,00.html. Click on the link, or copy and paste it into your browser to view the story forwarded to you from Computerworld.com.

Business Process Management ROI Tool
Quantify Return on Investment using the ROI tool for Novell's Business Process Management Solution. http://www1.novell.com/resourcecenter/ext_clickthrough.jsp?contentId=7487&logType=3

The Other Guys Corner

SMS Topaz beta falls short..
http://www.eweek.com/article/0,3658,s=701&a=24178,00.asp

This Is Getting Too Easy..
http://news.com.com/2100-1001-872266.html

And Another..
http://www.idg.net/ic_837366_1794_9-10000.html

Outlook flaws could give virus writers a field day
US researcher pinpoints holes in Outlook 2002...
Silicon.com, March 22 2002
The latest version of Microsoft's popular Outlook software has been shown to contain serious vulnerabilities which could leave users prone to viruses and hack attacks. http://www.silicon.com/bin/bladerunner?30REQEVENT=&REQAUTH=21046&14001REQSUB=REQINT1=52219

Microsoft corrects nearly $1 Billion 'clerical error'
The company said that it misstated unearned revenue for the quarter ended Sept. 30, 2001, and the six months ended Dec. 31, 2001, which were formerly reported as $1.1 billion and $3.83 billion respectively. These numbers were corrected to state $2.07 billion in unearned revenue for the three months ended Sept. 30, 2001, and $4... http://www.nwfusion.com/news/2002/0326mserror.html

Licensing flap
As if the recession wasn't enough, network executives say they are being squeezed by major software vendors who are instituting licensing changes that create unwarranted financial burdens. Worse yet, these customers often see no choice but to pay up. http://www.nwfusion.com/news/2002/0401software.html

Humour: How to fry an egg with Intel/Win XP!
http://www.handyscripts.co.uk/trubador_egg.htm

Education

Advanced Network Technologies, Omaha, NE

580: NetWare 5.1 Service & Support, April 22-26 & June 17-21
3000: Upgrading to NetWare 6, May 20-24 & August 19-23
3001: NetWare 6 Administration, June 24-28 & September 9-13
3002: NetWare 4 to NetWare 6 Upgrade, May 2-3 & July 2-3
560: NetWare 5 Administration (Version 5.1), June 24-28
570: NetWare 5 Advanced Administration (Version 5.1), July 15-19 & October 14-18
370: GroupWise 6 Administration, June 3-7
781: Workstation Management with ZENWORKS (version 3.0), May 6-10 & September 23-27

Help Desk, Des Moines, IA

370: GroupWise 6 Administration, April 8-12, $1596
580: Service & Support, April 8-12, $1596
781: Workstation Management with ZENWORKS 3.2, April 15-19, $1596
560: NetWare 5.1 Administration, April 22-26, $1596
3001: NetWare 6 Foundations/Administration, May 6-10, $1596
3000: Upgrading to NetWare 6, April 1-5 & June 10-14, $1596
NetWare 6 CNA Night School - commencing Tuesday evening, June 4th!!

Help Desk will also be offering several free, one-day NetWare 6 Workshops through May. Click www.novell.com/netwaredare for more details or see below...

Help Desk will host on these dates the free 5-hour "NetWare 6 Workshop" course. All to be held at the Des Moines location:
April 29 (Monday), 9:00-3:00
May 17 (Friday), 9:00-3:00
May 24 (Friday), 9:00-3:00
June 4 (Tuesday), 9:00-3:00
June 5 (Wednesday), 9:00-3:00

Are the people accessing your network who they say they are?
On your network, everyone looks the same. But not everyone enjoys the same privileges. Novell® SecureLogin® protects your network from unauthorized users by making sure you're never faced with a case of mistaken identity.

Free Novell Access & Security Web Seminar
Join us for an hour-long Web seminar and learn how Novell SecureLogin not only verifies your network users' identity, but it also plays a critical role in letting the right people into your network, while keeping the wrong ones out.

Learn how Novell SecureLogin can help you:

• Increase network security by eliminating weak and insecure passwords
• Reduce help desk costs by simplifying password administration
• Increase productivity and satisfaction by providing convenient and secure network access

New Certification Requirements
During BrainShare 2002 in Salt Lake City, Novell announced new courses and exams for their certifications, including training on NetWare 6, BorderManager, and other Novell solutions.

NetWare 6 CNA includes a new course covering key skills needed by administrators, including security, directory, Web services, and other networking skills. For information, visit http://www.novell.com/education/certinfo/cna/index.html

NetWare 6 CNE includes in-depth training on NetWare 6 and all its features, including iFolder, iPrint, and NSS. The NetWare 6 CNE requirements provide the extensive skills needed for today's network engineer. The certification also provides upgrade options from both NetWare 5 and NetWare 4.11 CNE certifications. For more information, visit http://www.novell.com/education/certinfo/cne/nw6.html

The new Master CNE program includes the highly requested skills of project management and extensive security control, using BorderManager and iChain. Current Master CNEs must also pass a continuing certification requirement (CCR) to remain active. For information, visit http://www.novell.com/education/certinfo/mcne/newroadmap.html

The CDE certification provides integrators and directory experts continued training on troubleshooting and integrating Novell eDirectory and provides the industry's best hands-on testing. There will be a new Practicum based on the latest technologies and eDirectory later this year, available for new and current CDEs to upgrade. For information, watch at http://www.novell.com/education/certinfo/cde/index.html

Partner Information

New QuickTrain Sales Training Online
Learn how to sell the latest Novell products and solutions in 20 minutes or less by going through the QuickTrain voice-narrated Flash tutorials, and test your knowledge. http://www1.novell.com/resourcecenter/ext_clickthrough.jsp?contentId=7488&logType=3

PartnerNet Resource Center
http://www1.novell.com/resourcecenter/ext_showContainer.jsp?containerId=247

Users Groups- A Great Place To Network- The Person-to-Person Kind

Be sure to visit and support your local NetWare/Network/Novell users group-

Nebraska NetWare Users Group (NNUI)
http://www.gioffre.com/nuiomaha/index.htm
meets second Tuesday of each month (except Jul, Aug)

Lincoln Area NetWare Users Group (LANUG)
members.aol.com/thomstarr/lanug
meets third Tuesday of the month, Noon-1pm, Energy Square/SE Community College

Central Iowa Network Professionals (CINP)
Meetings are held at 3:00pm on the third Thursday of the month.
Check website at www.cinp.net.

Mississippi Valley NetWare Users Group (MVNUG) (Dubuque, Iowa)
Meetings will usually be held on the Second Thursday of the month...
Contact Skip Hefel and board members at MVNUG@DigitalMe.com

Sales Stuff----

Novell iFolder Professional Edition 2.0
Novell is pleased to announce the release of Novell iFolder Professional Edition 2.0 to all customers worldwide. Novell iFolder gives organizations a Net services software solution that allows their mobile users' files to automatically follow them everywhere. Users can access, organize, and manage their files from anywhere - online, offline, all the time - across multiple systems and the Net. Novell iFolder also provides organizations and users worry-free security, ensuring that all files are always safe, secure and up-to-date.

The World's Best Desktop Management Software - ZENWORKS Promotions
Get ZENWORKS for Desktops 3.2 for free!!!
It's the top-rated desktop management software. Voted #1 not only by independent research firms, industry groups and the press, but also by people who manage desktops. Even people who use Microsoft Systems Management Server (SMS) 2.0 voted Novell ZENWORKS for Desktops the best.

And right now, it's free. For more details, http://www.novell.com/products/ZENworks/promotions/zen.html

Starter Pack and ZENWORKS® for Desktops 2 Promotion
Starter Pack: - Save up to 50% on your purchase of ZENWORKS for Desktops 3.2 & Full Term Upgrade Protection or Maintenance.* **

ZENWORKS for Desktops 2: Save up to 20% on your purchase of ZENWORKS for Desktops 3.2 & Full Term Upgrade Protection or Maintenance.* **

Offer ends 31 Jul 2002. Visit: http://www.novell.com/products/ZENworks/promotions/zen.html

ZENWORKS for Servers 3 Manages Cross-Platform Servers as One Net
Novell announced the availability of Novell ZENWORKS for Servers 3, Novell's cross-platform solution for centralized, cost-effective management of server content, server configurations and network monitoring. ZENWORKS for Servers 3 supports Windows NT/2000, Solaris and Linux servers as well as Novell NetWare, ensuring that content, configurations and procedures are consistent across server groups, allowing companies to manage their heterogeneous network environments as a unified network http://www1.novell.com/resourcecenter/ext_clickthrough.jsp?contentId=7537&logType=3

Leading UK Law Firm Deploys Novell Secure eBusiness Infrastructure to Protect Network Resources
Top UK law firm Stephenson Harwood has deployed the Novell Secure Access solution to allow lawyers to securely and easily access network resources irrespective of location via a Web browser. Learn more: http://www.novell.com/news/press/pressroom/

Administrivia:

Trouble Incident Escalation
I am NOT a Tech Support person... But, if you have an open support incident and it has been open for an unusually long period of time, one of my functions is to help escalate the issue inside Novell Tech Support. I will decide what the 'unusually long period of time' is... If you have a support contract, your issue should be resolved within days (resolved; depending on the level of the support contract, someone should contact you within minutes/hours to start working on it.) Without a support contract, you might face hours/days of waiting before tech support can address your call. So, if you feel you need assistance, send me an e-mail describing the incident, the incident number, and who to contact. If you don't have an open incident, don't get me involved until you do.

How to Get Tech Support

• Call 800-858-4000
  • Use a credit card to pay for an incident
  • Use an incident as part of a Premium Services contract
• Call your favorite local reseller- Many have tech support available from Novell
• OnLine- If you have a support contract, open an incident (as well as update the incident or check its status) at http://support.novell.com/servlet/incident

Want to see how some of our solutions work?
Check them out at the on-line demo city... http://democity.novell.com/staticindex.html

Due a Software Upgrade?
Here is how the process works.... You should receive an e-mail from Novell Sales Operations stating you are entitled, as an upgrade protection customer, the next upgrade for product XYZ... You should then go to the upgrade request site at www.novell.com/licensing/upgfulfill and fill in the appropriate lines and information. Your upgrade should then be shipped second day.... BUT turnaround time is dependent on when the product is actually available for FCS (First Customer Ship), which could be days or weeks after the actual product announcement. If you are then having problems, please let your IA/NE Novell team know so we can get involved.

Previous Editions of this E-Blast
Have you missed previous editions of this newsletter? Want to read them? Thanks to the CINP (Central Iowa Network Professionals), they have posted them all at http://www.cinp.net, click on News...

Unsubscribing
If you do NOT want to continue to receive this e-mail blast, please send an e-mail to jbezy@novell.com, with 'unsubscribe e-mail blast' (without the quotes) in the subject line, and you will be removed from the list.

Subscribing
If other people in your organization not directly receiving this e-mail blast wish to do so, have them send an e-mail to jbezy@novell.com, with 'subscribe e-mail blast' (without the quotes) in the subject line, and they will be added to the list.

Changing Addresses
If you need to change your e-mail address, send an e-mail to jbezy@novell.com with 'change e-mail blast' (without the quotes) in the subject line, and your address will be changed. We like to keep track of Novell users. We recognize there is frequent turnover in the networking business, so if you are changing jobs, please drop me a line....

Disclaimer:
Information contained herein is provided as-is. Opinions are those of the author and may or may not be the same as those of Novell, and are definitely NOT attributable to Novell unless otherwise noted.

John Bezy
Technology Account Manager
Iowa/Nebraska
ph: (402) 291-1808
eFax: (561) 760-6149
fax: (402) 291-4529
Novell-the leading provider of
     Net Services Software
     www.novell.com
jbezy@novell.com