Iowa/Nebraska Novell Technical Blast
John Bezy, Novell Iowa/Nebraska Systems Engineer



Previous                               Blast Home                                 Next


Vol 4, No 15 - 7/30/02

** High Priority **

===================================================================== ===================================================================== LOCAL EVENT- Sioux City Iowa, July 31, 2002, starting at 9:30am. THIS WEEK!!! You are invited to attend a free technology seminar on Wednesday, July 31, 2002 : "NetWare, Storage and Network Server Technology". This seminar is sponsored by: Novell, Western Iowa Technical Community College, Gateway, XIOtech, and CSI, LLC... The seminar will be held at Wester Iowa Technical Community College, Sioux City, Iowa, in the Large Lecture Hall , Room 920, Building A. Live demonstrations of all products included in this free seminar. RSVP by July 27 to nikki.anderson@gateway.com or hit this URL to register: http://register.novell.com/login/index.cfm?action=prelogin&fuse=event&id=5264&event_id=5264&lcode=enu or you can go to http://register.novell.com and search under state: IOWA or search under City: Sioux City and the event title will be "Novell Partner Event". Lunch is provided. Topics will include: Why NetWare 6?; Do you need a high availability network with no downtime?; Leverage a XIOtech MAGNITUDE SAN Solution with your NetWare Environment; Gateway Servers-the latest Intel server strategy; Novell Portal Services Solutions; Backup Solutions with the XIOTECH Storage Area Network; and a Tour of Western Iowa Technical Community College... Did I mention, it's FREE.... ===================================================================== =====================================================================

The CIO Corner

===================================================================== ===================================================================== ===================================================================== =====================================================================

Technical Tips

===================================================================== ===================================================================== ZENworks Database The inventory schema for ZfD3.2 is documented: http://www.novell.com/documentation/lg/zdfs/zdfsadmn/data/a7bocou.html#a7bocou It's industry standard CIM (Common Information Model) - it's pure geek-speak - so expect to shed some tears over it. For drag/drop reporting look at ART for ZEN (Advanced Reporting Tool for ZEN) http://www.salfordsoftware.com NetWare versus Windows 2000 Comparison Here's a very extensive test of Netware6 (multiprocessor stuff too) against Win2k. http://www.etestinglabs.com/main/reports/novell_vs_ms2000.pdf NetWare 6 + SP 1 or SP2 Overlay Issue Thinking about making an overlay CD? If so, It needs a 700 MB CD... InfoWorld Readers Name Two Novell Solutions as Tops in 2002 (http://www.novell.com/news/press/archive/2002/07/pr02050.html ) - Novell NetWare 6 honored as Best Operating System and Novell GroupWise 6 named Best Collaboration Product PROVO, Utah - July 16, 2002 - Novell, Inc., the leading provider of Net business solutions, today announced that readers of InfoWorld magazine have chosen two Novell(R) products as the best in their categories, winners of InfoWorld Readers' Choice Awards 2002. Novell NetWare(R) 6 was named Best Operating System and Novell GroupWise(R) 6 was chosen Best Collaboration Product by those who actually purchase and use technology to run their businesses. More than 5,200 InfoWorld readers voted in this year's Readers' Choice Awards after the InfoWorld senior editorial team selected finalists from among the top products and services released during the past 12 months. In its awards cover story, InfoWorld wrote, "Because you, as InfoWorld readers, are technically astute and have a sound sense of what's good for business, your choices lend valuable insight into enterprise trends." Readers and editors of other publications have also honored Novell solutions this past year as best in the market, including PC Magazine, Network World, Network Magazine and Network Computing, in addition to "best" awards from trade shows COMDEX and NetWorld(R)+Interop. "Novell is still the one company customers look to for superior solutions that give them a competitive advantage," said Carl Ledbetter, senior vice president of engineering/research and development for Novell. "Novell solutions continue to receive accolades from the media, customers and industry analysts as tops in the market. Whether it's NetWare delivering anytime, anywhere access to information or GroupWise allowing users to communicate and work together across all types of networks as one Net, Novell is providing innovative technology and business expertise to help customers solve real business problems in order to be successful today." GroupWise 6 is a collaboration solution for enterprises of all sizes that has unmatched security, reliability, scalability and manageability and provides users access anytime, anywhere from virtually any device. GroupWise 6 includes e-mail, calendaring, document management and workflow services and is the first integrated collaboration product to include wireless connectivity in the box as a built-in function. GroupWise counts approximately 34 million users worldwide today. NetWare 6 is the latest version of Novell's premier platform for delivering Net services across all types of networks, storage systems and client desktops. Designed explicitly for today's Net economy, NetWare 6 doesn't require a rip-and-replace strategy but can be plugged into existing networks to integrate those networks into one Net, empowering new services and maximizing existing technology investments. NetWare 6 Server Licenses The link to the NW 6 server license download has changed. It is now on the NW 6 product home page, under the support & training menu, download licenses. Or if you are really good at remembering URL you can go straight here http://www1.novell.com/eld/LRequest.jsp?ENCRYPTION=NW6 . Also of interest is that the NW 6 eval download is now also only on this page and not available from the download site. NAAS? Novell's Advanced Auditing Services.. Customers are just now starting to install and use NAAS so we have very little functional feedback at the moment. We have found a few problems during the initial installation of NAAS, but nothing that we haven't been able to work around. Most of the defects are with the automatic configuration utility in ConsoleOne. We can manually workaround these problems. We are putting TIDs out there as quickly as possible. The best TID right now for information on NAAS is entitled NAAS TIPS AND TRICKS (TID #10070416). We are using this TID as a consolidation point for all the TIDs we write for NAAS. So it will basically have a list of linked TIDS for NAAS issues. Stay tuned, and if you encounter any problems not already identified, let Support know about it.... ===================================================================== =====================================================================

Cool URLs

===================================================================== ===================================================================== Wireless And Security... Oxymorons?? http://www.hutchison.org/allen/archives/2002_07_14_index.html#85266773 Time for a New Screensaver? See this article: http://www.theregister.co.uk/content/4/23830.html Seen Our Workstation Lifecycle Slides In Our ZENworks Presentations? Here is another 10 step view of the Windows desktop lifecycle.....enjoy. http://www.ddj.com/documents/s=7453/ddj0208q/0208q.htm Customer Success Story... From one of our customers... IS was not involved in the decision to move from Novell products to Microsoft products. IS seldomly is... It was 'a business decision'.. If anyone can explain that to me, PLEASE do so.. This customer had 5 servers when they left 'NetWare', and they were pretty much single process Pentium Pro 200 and 350 MHZ models, a couple with even 1GB or RAM.... Now they have 9 servers, all running Windows 2000, all at least dual processor, 1GHz speed, with at least 1GB of RAM. And they have no more functionality than when they used Novell products... Fortunately this is a State-sponsored institution in Iowa and only the taxpayers of that State are out LOTS of money now and in the future... Progress?? Wonder Where eDirectory Is Headed? VARBusiness: Novell Reveals eDirectory Revamp 07/17/2002 - By Jeffrey Schwartz, VARBusiness July 15, 2002 "As Novell continues its effort to reshape itself as a services company, it is also trying to reinvent one of the key software platforms for which it is famous--network directories. The company on Monday disclosed plans to revamp its directory services platform in the most significant upgrade since shipping NDS 8 (now called eDirectory) three years ago." http://www1.novell.com/resourcecenter/ext_clickthrough.jsp?contentId=8707&logType=3 And You Don't Think You Have A Security Problem!! http://www.washingtonpost.com/wp-dyn/articles/A15575-2002Jul29.html NetworkWorld Publishes NBM Success Story Health First's Rx for telework "The hospital chain also selected Novell BorderManager VPN, which delivers the same desktop to the home office that workers view in the corporate office. Its IP Security VPN application helped Health First comply with security requirements of the federal Health Care Financing Administration and Health Insurance Portability and Accountability Act." http://www.nwfusion.com/net.worker/news/2002/0722networker.html ===================================================================== =====================================================================

The Other Guys Corner

===================================================================== ===================================================================== Much Ado About Nothing But this is the winner in the Science Fiction category in the 2001 Bulwer-Lytton Fiction contest (the one where people compose the first line to the worst possible imaginary novel): *ahem* "Kirk's mind raced as he quickly assessed his situation: the shields were down, the warp drive and impulse engines were dead, life support was failing fast, and the Enterprise was plummeting out of control toward the surface of Epsilon VI and, as Scotty and Spock searched frantically through the manuals trying to find a way to save them all, Kirk vowed, as he stared at the solid blue image filling the main view screen, that never again would he allow a Microsoft operating system to control his ship." Is Cringely Right? This is a must read re: MSFT Palladium. http://www.pbs.org/cringely/pulpit/pulpit20020718.html Microsoft Rejects Its Own?? JULY 15, 2002 Microsoft Rejects Its Own Dog Food . . . NetScreen Technologies Inc., a Sunnyvale, Calif.-based company that makes firewall and virtual private network hardware and software, announced last week that Microsoft Corp.'s SQL Labs, the unit that works on SQL Server, is using NetScreen's 500-series security appliance to defend its network against Code Red, Nimda and other worm attacks. The choice was made despite the fact that Microsoft already sells its own security product, Microsoft Internet Security and Acceleration Server, which is touted as a defense against worms. Microsoft declined to comment beyond a SQL network engineer's endorsement of the NetScreen product. Source: Computerworld MS Office Alternative? ThinkFree Offers Freedom From Microsoft's Office Technology editor David Strom finds a $50 per user per year alternative to Office. http://newsletter.varbusiness.com/cgi-bin4/flo?y=eIEz0Cq3WV0hk0BfqV0AD M$ .NET Gets Grade of 'C' From Bill Gates Interesting. Bill Gates actually demonstrates some humility. http://www.cnn.com/2002/TECH/ptech/07/25/microsoft.dot.net.reut/index.html Microsoft Separating Active Directory From the Operating System http://www.nwfusion.com/news/2002/0716msad.html Must make sense to someone...???!!! MS Versus Sun http://www.upside.com/texis/mvm/story?id=3d3de01d1 CERT Advisory CA-2002-22 Multiple Vulnerabilities in Microsoft SQL Server Original release date: July 29, 2002 Last revised: -- Source: CERT/CC Systems Affected * Microsoft SQL Server 7.0 * Microsoft SQL Server 2000 * Microsoft SQL Server Desktop Engine 2000 Overview The Microsoft SQL Server contains several serious vulnerabilities that allow remote attackers to obtain sensitive information, alter database content, compromise SQL servers, and, in some configurations, compromise server hosts. These vulnerabilities are public and have been addressed by Microsoft Security Bulletins, but we believe their collective severity warrants additional attention. This document is available from: http://www.cert.org/advisories/CA-2002-22.html ===================================================================== =====================================================================

Education

===================================================================== =====================================================================

Help Desk, Des Moines, IA

Please check www.hdesk.com, or contact Tom Hollister (515-276-3713, tom@hdesk.com) to register or for additional information!

Help Desk, Des Moines, IA 3001: NetWare 6 Foundations/Administration, $1596 July 29-August 2, October 14-18 3000: Upgrading to NetWare 6, $1596.00 August 12-16, October 21-25 370: GroupWise 6 Administration, $1596.00 August 19-23 NetWare 6 CNA Night School - commencing Tuesday evenings, July 23rd & September 10th! Several new NetWare 6 courses coming Q4: 3003: Fundamentals of Networking/Network+ 3004: Novell Network Management: NetWare 6 3005: Advanced Network Management: NetWare 6 3006: ZENworks for Desktops v4 3007: Advanced Novell eDirectory Please check www.hdesk.com , or contact Tom Hollister (515-276-3713, tom@hdesk.com) to register or for additional information! Advanced Network Technologies, Omaha, NE 3000: Upgrading to NetWare 6 August 19-23 or October 28-November 1 3001: Foundations of Novell Networking September 9-13 or December 9-13 570: NetWare 5 Advanced Administration (Version 5.1) October 14-18 580: NetWare Service and Support (Version 5.1) Nov 18-22 3002: NetWare 4 to NetWare 6 Upgrade September 19-20 or December 18-19 370: GroupWise 6 Administration July 29-August 2 781: Workstation Management with ZENWORKS (version 3.0) Sept 23-27 For more information on ANT, visit www.ant.to or contact Pamela Vokolek @ 402-431-5420 pvokolek@ant.to

Advanced Network Technologies, Omaha, NE

For more information on ANT, visit www.ant.to or contact Pamela Vokolek @ 402-431-5420 pvokolek@ant.to

Novell Advanced Technical Training Have you been working with a Novell product for a period of time and are now ready to be trained on advanced topics? Novell Education has the courses for you. Current classes include: -Advanced DirXML -Advanced NetWare 6 Services and Troubleshooting -Novell eDirectory Specialist Bootcamp -Novell Portal Services with iChain -ZENworks for Desktops 3.2 + iFolder & OnDemand Services 1.5 Visit our website at http://www.novell.com/registernow or call 800.233.educ (select option 4 after dialing) and register for a Novell Advanced Technical Training session. ZENworks for Desktops 4 Training Now Available(North America only) Novell Education is now offering ZENworks for Desktops 4 First Class, a 2-day course available through Premier NAECs. This course covers all of the new features of one of ZENworks for Desktops 4 and gives you the latest information on upgrading from ZENworks for Desktops 3.x. For more information and registration, visit http://www.novell.com/education/zenworks4firstclass.htm Master CNE CCR (Continuing Certification Requirement) Announced In the ever-changing IT environment, keeping your skills and credentials current is essential. The purpose of the CCR is to keep your skills up-to-date and ensure that your certification is valuable in the marketplace. The CCR requirements include: 1) Earn your NetWare 6 CNE. Get up-to-date on the award-winning and critical features and skills on the "hottest" system available. You can see the options and classes available at http://www.novell.com/education/certinfo/cne/nw6.html 2) CompTIA's IT Project+. Project management skills are essential for today's expanding IT expert role, needed for managing projects, bidding for IT proposals, and leading teams to fulfill IT requirements. As a Master CNE, you are looked to first to lead important projects that require project management skills. You can find more information at http://www.comptia.com/certification/itprojectplus/index.htm For more information on the Master CNE certification, visit http://www.novell.com/education/certinfo/mcne/newroadmap.html New NetWare ® 6 Training Now Available! Supporting an IT network environment is complicated and keeping your skills up-to-speed is a never-ending challenge. Novell Education just made it easy with Foundations of Novell Networking: NetWare 6 (Course 3001). This latest course teaches the business critical skills you need. Interactive lectures and hands-on labs using NetWare 6 cover topics such as Security, Web Services, eDirectory, Email, Storage Management and Printing. This single course also prepares you to pass the NetWare 6 Certified Novell Administrator (CNA) exam. Find out how easy it is. Visit http://www.novell.com/education/locator (search topic = '3001') to find a Novell Authorized Education Center in your area. Forward this message to any network technician in your company who needs training! ===================================================================== =====================================================================

Partner Information

===================================================================== ===================================================================== ===================================================================== =====================================================================
Users Groups- A Great Place To Network- The Person-to-Person Kind

Be sure to visit and support your local NetWare/Network/Novell users group-

Nebraska NetWare Users Group (NNUI)
http://www.gioffre.com/nuiomaha/index.htm
meets second Tuesday of each month (except Jul, Aug)
Lincoln Area NetWare Users Group (LANUG)
members.aol.com/thomstarr/lanug
meets third Tuesday of the month, Noon-1pm, Energy Square/SE Community College
Central Iowa Network Professionals (CINP)
Meetings are held at 3:00pm on the third Thursday of the month.
Check website at www.cinp.net.
Mississippi Valley NetWare Users Group (MVNUG) (Dubuque, Iowa)
Meetings will usually be held on the Second Thursday of the month...
Contact Skip Hefel and board members at MVNUG@DigitalMe.com

Sales Stuff----

===================================================================== ===================================================================== Novell's Catalyst Conference Press Converge To date we've seen 36 articles highlighting Novell's Destiny roadmap and/or our participation in the Liberty Alliance ... and coverage is still rolling in. While some of the Liberty stories simply mention Novell's membership in the Liberty Alliance, this is still significant, as Novell is in many cases being recognized as a leading member of the group. Listed below is a selection of some of the top headlines and quotes, as well as an index of the coverage. Best Headlines: "Novell's Destiny is in Web Services," Computing, July 18, 2002 "Novell: It is our Destiny," CNET, July 15, 2002 "Novell Carving Out a New Destiny," Network News, July 17, 2002 "Novell Reveals its Destiny," VNUNET.com, July 16, 2002 "Novell Unveils Saturn 'Liberty-Enabled' Identity Management," CRN Canada, July 18, 2002 Noteworthy Statements: VARBusiness, July 15, 2002 Novell Reveals eDirectory Revamp By Jeff Schwartz http://www.varbusiness.com/sections/News/breakingnews.asp?ArticleID=36350 Just as NDS 8 raised the bar on scalability and native LDAP support, Novell is positioning Destiny as a platform for secure identity management, using XML-based Web services to replace a more static directory with a dynamic one that can support policies and rules within an enterprise and an extended enterprise such as an extranet or private hub. Noteworthy about Novell's UDDI server is it will add access control. InfoWorld, July 15, 2002 SAML Frames ID Debate By Brian Fonseca http://www.infoworld.com/articles/ne/xml/02/07/15/020715neburton.xml Positioning its directory strength as a Web services authentication "hub," Novell will unveil its "project Destiny" road map at Catalyst. Focusing on Web services, dynamic identity, intelligent infrastructure, and federated trust, project Destiny will consist of several directory services releases during the next 18 months, starting with its UDDI (Universal Description, Discovery, and Integration) server later this year, said Ed Anderson, director of product management for the identity services group at Provo, Utah-based Novell. Network World, July 15, 2002 Identity Management Tools on Tap at Catalyst By John Fontana http://www.nwfusion.com/news/2002/134117_07-15-2002.html Destiny will tie together Novell's DirXML metadirectory and Novell Provisioning into a dynamic identity mechanism and add support for SAML, public-key infrastructure and Kerberos to eDirectory. Novell also will add support for Web services protocols Simple Object Access Protocol and Universal, Description, Discovery and Integration to its directory. InfoWorld, July 16, 2002 Sun Details Liberty ID Support By Matt Berger http://www.infoworld.com/articles/hn/xml/02/07/16/020716hnsunidsupport.xml Others on tap to release new products include Novell, a Liberty Alliance member company that has created a software suite called "Project Saturn," which will compete with the Sun ONE Platform for Network Identity. It combines the company's eDirectory server software and its iChain technology, a Web access management product, to offer a network identity infrastructure that could allow a company to link its corporate intranet with partners to access such services as online travel booking, stock trading and employee 401(k) accounts, said Gary Hein, vice president and fellow at Novell, in Provo, Utah. PC Magazine, July 17, 2002 The Liberty Alliance Shows its Hand By Sebastian Rupley http://www.pcmag.com/article2/0,4149,383538,00.asp In San Francisco, at the event of the new specifications, Novell announced a new initiative, code-named Saturn, that uses Liberty Alliance specifications to exchange identity information between companies. In addition, Novell will implement the Liberty Alliance specifications in its iChain Web security products. IChain can sit in front of Web servers and dynamically "Liberty-enable" Web sites without the need for any software on the Web servers. "Novell's Liberty-enabled solution will help companies establish 'rings of trust,' which build loyalty and strengthen relationships among customers, partners or employees," said Chris Stone, Novell's vice chairman. eWeek, July 15, 2002 Liberty Unveils ID Management Spec http://www.eweek.com/article2/0,3959,382210,00.asp Novell, of Provo, Utah, was the only company to actually announce a new product based on Liberty's technology. The product, code-named Saturn, will use the Liberty specifications to exchange identity information among companies and to give users single sign-on between Web sites. The application will also let users decide whether their identities will be federated from one Web site to another. Coverage Index: Destiny CNET, July 15, 2002 Novell: It is our Destiny By Ben Heskett http://news.com.com/2110-1001-943964.html ComputerWeekly, July 16, 2002 Novell Lays Out Roadmap for New Directory Services No URL available Computing, July 18, 2002 Novell's Destiny is in Web Services By Peter Williams http://novell.brodeurwatch.com/viewer.php?id=20185&type=news CRN, July 12, 2002 Novell Fulfilling its Web Destiny By Paula Rooney http://crn.channelsupersearch.com/news/crn/36302.asp Computerworld, July 15, 2002 Novell Lays Out Road Map for New Directory Services But Company has yet to Specify Dates By Carol Sliwa http://novell.brodeurwatch.com/viewer.php?id=19637&type=news InformationWeek, July 15, 2002 By Larry Greenemeier Directory Assistance from IBM and Novell http://www.informationweek.com/story/IWK20020712S0021 Network News, July 17, 2002 Novell Carving Out a New Destiny No URL available Silicon.com, July 17, 2002 Novell Sees its Destiny No URL available VNUNET.COM, July 16, 2002 Novell Reveals its Destiny By Peter Williams http://theconnection.vnunet.com/News/1133608 Saturn/Liberty Computerworld, July 15, 2002 Update: Liberty Alliance Releases Single Sign-On Specs By Carol Sliwa and Todd R. Weiss http://www.computerworld.com/news/2002/story/0,11280,72725,00.html CRN, July 15, 2002 Liberty Alliance Unveils First Specification for User Identity By Elizabeth Montalbano Notes: Touches on Novell offering http://www.crn.com/Sections/BreakingNews/BreakingNews.asp?ArticleID=36347 CRN Canada, July 18, 2002 Novell Unveils Saturn "Liberty-Enabled" Identity Management http://www.crncanada.ca/home/news/news_020718_01.htm Digital ID World, July 15, 2002 Liberty Release 1.0--Elegant Simplicity, Great Significance By Phil Becker http://www.digitalidworld.com/modules.php?op=modload&name=News&file=article&sid=81&mode=chrono&order=0 Extremetech.com, July 15, 2002 Liberty Alliance Unveils Security Spec By Mark Hachmann http://www.extremetech.com/article2/0,3973,382601,00.asp IDG Data, July 16, 2002 Liberty Alliance Plans Technology Debut By Matt Berger No URL Available InternetWeek, July 15, 2002 SAML Demo Shows Potential of Single Sign-On By Richard Karpinski http://www.internetweek.com/breakingNews/INW20020715S0007 InternetWeek, July 17, 2002 Liberty Alliance Specs are Available; Seven Vendors Detail Planned Products By Tom Smith http://story.news.yahoo.com/news?tmpl=story2&cid=74&ncid=74&e=2&u=/cmp/20020715/tc_cmp/inw20020715s0008 Network World, July 15, 2002 Accent on Access Control By John Fontana http://www.nwfusion.com/news/2002/0715saml.html?net Network World, July 16, 2002 Sun Preps Cornerstones of Identity Management Platform By John Fontana http://www.nwfusion.com/news/2002/0716sunsaml.html Online .ie, July 16, 2002 Microsoft backs Web services security standard By Computerwire http://www.online.ie/tech/tech_news/viewer.adp?article=1787611 PC Magazine, July 16, 2002 Squaring Off Over Online Identities By Sebastian Rupley http://www.pcmag.com/print_article/0,3048,a=29140,00.asp The Register.com (UK), July 17, 2002 Microsoft Backs Web Services Security Standard By Computerwire http://www.theregister.co.uk/content/4/26211.html Security Advisor, July 17, 2002 Liberty Alliance-Passport Battle Heats Up http://advisor.com/Articles.nsf/aid/SMITT753 VARBusiness, July 15, 2002 Liberty Alliance Unveils Single Sign-On Spec By Jeffrey Schwartz Notes: Mentions Novell's Saturn offering http://www.varbusiness.com/sections/News/breakingnews.asp?ArticleID=36352 VNUnet Newswire, July 16, 2002 Liberty Unveils Single Sign-On Spec By Garteth Morgan http://www.vnunet.com/News/1133606 Yahoo! News, July 18, 2002 Liberty Alliance Unveils ID Standard By Elizabeth Montalbano http://asia.news.yahoo.com/020718/11/fe3s.html Yahoo! News, July 16, 2002 SAML Demo Shows Potential of Single Sign-On By Richard Karpinski, InternetWeek http://story.news.yahoo.com/news?tmpl=story2&cid=74&ncid=74&e=6&u=/cmp/20020715/tc_cmp/inw20020715s0007 ZDWire Bridging the Gap between Liberty and Microsoft By David Berlind No URL Available ZDNet, July 15, 2002 Novell's Strategy is Destiny By Ben Heskett http://zdnet.com.com/2110-1104-943984.html ZDNet, July 17, 2002 Sun's ID Software Gets a Liberty Face-Lift By Wylie Wong, Special to ZDNet News http://zdnet.com.com/2100-1104-944295.html ===================================================================== =====================================================================

Administrivia:

Trouble Incident Escalation
I am NOT a Tech Support person... But, if you have an open support incident and it has been open for an unusually long period of time, one of my functions is to help escalate the issue inside Novell Tech Support. I will decide what the 'unusually long period of time' is... If you have a support contract, your issue should be resolved within days (resolved; depending on the level of the support contract, someone should contact you within minutes/hours to start working on it.) Without a support contract, you might face hours/days of waiting before tech support can address your call. So, if you feel you need assistance, send me an e-mail describing the incident, the incident number, and who to contact. If you don't have an open incident, don't get me involved until you do.

How to Get Tech Support

  • Call 800-858-4000
    • Use a credit card to pay for an incident
    • Use an incident as part of a Premium Services contract
  • Call your favorite local reseller- Many have tech support available from Novell
  • OnLine- If you have a support contract, open an incident (as well as update the incident or check its status) at http://support.novell.com/servlet/incident

Want to see how some of our solutions work?
Check them out at the on-line demo city... http://democity.novell.com/staticindex.html

Due a Software Upgrade?
Here is how the process works.... You should receive an e-mail from Novell Sales Operations stating you are entitled, as an upgrade protection customer, the next upgrade for product XYZ... You should then go to the upgrade request site at www.novell.com/licensing/upgfulfill and fill in the appropriate lines and information. Your upgrade should then be shipped second day.... BUT turnaround time is dependent on when the product is actually available for FCS (First Customer Ship), which could be days or weeks after the actual product announcement. If you are then having problems, please let your IA/NE Novell team know so we can get involved.

Previous Editions of this E-Blast
Have you missed previous editions of this newsletter? Want to read them? Thanks to the CINP (Central Iowa Network Professionals), they have posted them all at http://www.cinp.net, click on News...

Unsubscribing
If you do NOT want to continue to receive this e-mail blast, please send an e-mail to jbezy@novell.com, with 'unsubscribe e-mail blast' (without the quotes) in the subject line, and you will be removed from the list.

Subscribing
If other people in your organization not directly receiving this e-mail blast wish to do so, have them send an e-mail to jbezy@novell.com, with 'subscribe e-mail blast' (without the quotes) in the subject line, and they will be added to the list.

Changing Addresses
If you need to change your e-mail address, send an e-mail to jbezy@novell.com with 'change e-mail blast' (without the quotes) in the subject line, and your address will be changed. We like to keep track of Novell users. We recognize there is frequent turnover in the networking business, so if you are changing jobs, please drop me a line....

Disclaimer:
Information contained herein is provided as-is. Opinions are those of the author and may or may not be the same as those of Novell, and are definitely NOT attributable to Novell unless otherwise noted.

John Bezy
Technology Account Manager
Iowa/Nebraska
ph: (402) 291-1808
eFax: (561) 760-6149
fax: (402) 291-4529
Novell-the leading provider of
     Net Services Software
     www.novell.com
jbezy@novell.com



Previous                               Blast Home                                  Next



[ Home | News | Fun | Meetings | Mailing List | Questionnaire | Guest Book | Forums | Employment | Contacts | Sponsors | Links ]


Last Revised , 2002. Site maintainted by MG Consulting and Colorfx, sponsors of the Central Iowa Network Professionals.

Feedback  |  Legal  |  Privacy
© 1999-2002 Central Iowa Network Professionals