Vol 4, No 10 - 5/13/02

** High Priority **

The CIO Corner

'What Microsoft Doesn't Want You To Know' White Paper
Many organizations are faced with upgrading their current, outdated networks with newer technology. Some of these organizations are considering ripping and replacing their current network operating environments with an all Microsoft environment. If you are considering such a move, read this paper before going ahead. Investing a few minutes now could save you considerable time and money in the future. http://www1.novell.com/resourcecenter/ext_item.jsp?itemId=7020

Novell NetWare 6 and eDirectory Named Network Magazine 2002 Products of the Year
Novell announced that Network Magazine, a top global networking publication, has selected Novell NetWare 6 and Novell eDirectory as 2002 Products of the Year for best server operating system and best directory service, respectively. The awards underscore Novell's continued excellence and innovation in software development, as well as the important role NetWare and eDirectory play in Net business solutions that simplify the complexities of enterprise networks, secure corporate resources and extend business processes to the Net. http://www1.novell.com/resourcecenter/ext_clickthrough.jsp?contentId=7667&logType=3

Novell Helps RadioShack Build Secure Extranet
By Sean Gallagher and Kim Girard
Baseline Magazine, April 15, 2002
RadioShack: Ups and Downs of Extranet Success

"...RadioShack will save an estimated $200,000 this year. By conservative estimates, RadioShack could save $10 million in mailing and printing costs in the first year by using the extranet system." "To get the extranet off the ground, RadioShack turned to Novell...." http://www1.novell.com/resourcecenter/ext_clickthrough.jsp?contentId=7771&logType=3

Technical Tips

Reinstalling Client32 Version 4.81 and 4.83
Be aware that removing and reinstalling the 4.81 sp3 or 4.83 client may cause a problem in which the keyboard and mouse will not function within windows. To resolve this problem you must do the following:

1. boot into dos
2. copy kblock.sys and mouslock.sys from a system that's running properly to a floppy
3. copy these files into c:\winnt\system32\drivers directory
4. restart computer

Is There A Limit To The Directory Path Length In The iFolder That Ships With NW 6?
It's not really an iFolder problem only, it's a Windows OS problem. Here is the KB article from MS on how they only work with filenames/paths that are 259 characters or less.

Microsoft support document: http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q210631

Files, Folders, or Path Names with More Than 259 Characters Are Not Displayed (Q210631)
--------------------------------------------------------------------------------
The information in this article applies to:
Microsoft Windows 2000 , Advanced Server
Microsoft Windows 2000 , Datacenter Server
Microsoft Windows 2000 , Professional
Microsoft Windows 2000 , Server
--------------------------------------------------------------------------------

SYMPTOMS
When you create a new file or folder on a network share with a path containing more than 259 characters (including the drive letter and "\" characters) using Windows Explorer, the computer containing the share may not be able to access the file or folder. However, computers that connect to the share across the network can view the file or folder with a path containing more than 259 characters.

How Do I Know That My eDirectory Version Is 128 Bits Or 56 Bits?
It's all NICI based! Even though the 8.6.2 download denotes 56bits, it really depends on the NICI you have installed. If the NICI is 128bit, then eDirectory will be at 128bit.

New NetWare 6 Demonstration Files Available
These fully scripted AVI demos will help you present technology solutions to your customers without having to build a demonstration system. Includes demos for file access, printing, remote access and configuration, migrating from Windows 2000 server with AD to NetWare 6 and more. http://www1.novell.com/resourcecenter/ext_clickthrough.jsp?contentId=7752&logType=3

Ever Wonder Which Products Include eDirectory?
Ever get the question what products include eDirectory with them? Never fear, your answer is here! The Products that have bundled eDirectory are: GroupWise 6, NIMS 3, iFolder, OnDemand 1.5, DirXML 1.0 and 1.1, iChain 1.5 and 2.0, Account Management 2.1, NetWare 5.x and 6, Zen for Desktops 3.2, Single SignOn 2.1, NDS Corporate Edition.

Ever Have To Recreate The GroupWise Sent Items Folder?
http://www.novell.com/coolsolutions/gwmag/features/tips/t_sent_email_folder_recreation_gw.html Are you getting asked this same question over and over? Patrick Farrell was, so he created an animation that goes through the process of recreating the sent items folder. Now he just points users to the web page with the animation and instructions and they figure it out from there. Check it out!

Handling Disaster Recovery
The Novell Disaster Recovery & Business Continuity Seminar series is running May 14, 15, and 16th in North America, driving demand and actionable consulting leads for our Risk Assessment/Disaster Recovery Planning offering and multiple Novell products.

Disaster Recover Disaster Recovery & Business Continuity Solution Presentation
This is a copy of the presentation being given at the seminars and a great basis for content and concept graphics. http://www.novell.com/partners/quicktrain/ppt/disaster_recovery.ppt Novell Disaster Recovery& Business Continuity Solution White Paper
An excellent overview of the need and benefits of the solution from consulting services to capabilities of Novell products and services that can be leveraged in creating a cost-effective recovery and continuity foundation. http://www.novell.com/info/collateral/docs/4621258.01/4621258.pdf

Disaster Recovery & Business Continuity Web Site
www.novell.com/solutions/recovery This web site houses some related white papers and success stories as well as a handy solution elements guide (www.novell.com/solutions/recovery/elements.html) that summarizes all the value propositions and messaging of solution capabilities and benefits in one page.

Cool URLs

Looking for Novell Product Documentation
It's all at http://www.novell.com/documentation .....

Best Backup for a Laptop?
http://www.nwfusion.com/reviews/2002/0422rev.html: Back-up alternatives for laptops... Picking the best product depends on how much control you want over the process. By Paul Ferrill.. Network World, 04/22/02

Review of Novell's SecureAccess
The latest edition of Information Security mag has a good review of the SecureAccess product... About their only negative comments are on the lack of integration... Page 74 of the May 2002 edition... or at http://www.infosecuritymag.com/2002/may/bettingonabundle.shtml ....

GroupWise TCO Information
Total Cost of Ownership (TCO) (CNI Competitive Study)
GroupWise - $136 per user/per year (lower due to reliability, less admin needed etc)
Exchange - $470 per user/per year
Notes - $719 per user/per year

Average System Down Days due to Virus/Worms (from Viable Solutions, 2001)

Virus Melissa I Love You Anna K. SirCam Code Red Nimda

Exchange 1 1 1 2 4 3

GroupWise 0 0 0 0 0 0

E-mail systems tend to become mission-critical applications, especially in your situation where doctors and nurses might be doing some business critical correspondence via e-mail... NMHS is planning on spending lots of money to insure high availability and fault tolerance... This much down time due to viruses and worms is excessive...

Costs of these Cyber Attacks (CIO Magazine, source Computer Economics, www.compecon.com)

Melissa (1999) I Love You/Love Bug (2000) Explorer (1999) SirCam (2001) Code Red(s) (2001) Nimda (2001)

$1.10 Billion $8.75 Billion $1.02 Billion $1.15 Billion $2.62 Billion $635 Million

VARBUSINESS INSIDER NEWS
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
HP, Compaq Storage Products: Which Made the Cut? One day after the new Hewlett-Packard was launched, the new HP Network Storage Solutions Group was unveiled, with executives offering a wide view of how they intend to handle the multiple storage product lines between the number one and number four vendors in the disk storage market. http://newsletter.varbusiness.com/cgi-bin4/flo?y=eHKm0Cq3WV0hk0Bckc0A8

The Other Guys Corner

.NET Server Delayed Again
Windows .NET Server, formerly know as XP Server, has been delayed again until mid-2003. If you are keeping track, it is now at least 14 months late. Read about it at http://www.infoworld.com/articles/hn/xml/02/04/24/020424hndotnetdue.xml?0425tham

Hailstorm Canceled
Today's focus: Microsoft's Hailstorm trickles down
By Dave Kearns

A couple of weeks ago, it was reported that Microsoft was quietly abandoning its consumer information service called ".Net MyServices" (but still best known by its original code name of "Hailstorm"). This was to be a central repository for a person's digital persona, easing access to online purchasing and personalization.

Hailstorm looked like a directory, acted like a directory and sounded like a directory - but wasn't based on either Microsoft's Active Directory or its acquired Zoomit directory technology. In fact (see: "A Hailstorm is coming" http://www.nwfusion.com/newsletters/nt/2001/00592581.html) Microsoft never used the word "directory" when talking about the technology (see: "Ignorance, not Malice" http://www.nwfusion.com/newsletters/nt/2001/00619300.html - about why it never used the "d" word).

Hailstorm/MyServices, though, was doomed from the start - and Microsoft's plans for it put the nail in the coffin. No one believed that Microsoft could keep users' data secure. No one believed that Microsoft wouldn't misuse that data. And Microsoft compounded its problems by insisting on a subscription model of payment for users and vendors making use of MyServices.

Microsoft claims it will reposition the products and sell them as a shrink-wrapped offering to companies wishing to use the technology to track their own extranet users - which users are probably doing with a directory right now.

Sun and 100 software midgets launched what was called - with bombastic pride - the "Liberty Alliance" (http://www.projectliberty.org), which would supposedly do everything that MyServices would with one big exception: it wouldn't be owned by Microsoft.

Since Liberty Alliance has issued four press releases, each touting a new member of the group. As far as I can tell, the membership has never met face-to-face, has never proposed or discussed any technology and exists essentially as names on letterhead. Expect this turkey to go belly up sometime soon.

MyServices was a very good idea but one that was not implemented very well and (surprisingly for Microsoft) was not marketed at all. The product - even most of the technology - is something we can do without. However the idea - the ability for individuals to safely gather together their identity information and share it with a great deal of granularity on a case-by-case basis, from any platform connected to the Internet - is something we should try hard to preserve.

This isn't something that should be controlled by any commercial vendor. It needs well-defined standards and control by a disinterested organization in order to be accepted by users and by vendors.

CERT Advisory CA-2002-13 Buffer Overflow in Microsoft's MSN Chat ActiveX Control
Original release date: May 10, 2002
Last revised: --
Source: CERT/CC

Systems Affected
Microsoft Windows systems with one or more of the following:

• Microsoft MSN Chat control
• Microsoft MSN Messenger 4.6 and prior
• Microsoft Exchange Instant Messenger 4.6 and prior

Looking for An Alternative to MS Office??
http://www.openoffice.org/

And You're Probably Not the Only Ones Looking for Alternatives...
MS LICENSING COULD PUSH USERS TO STAROFFICE | News: Computerworld
The controversy surrounding Microsoft's enterprise licensing plan may cost the company some business, and hand it over to Sun. Gartner analysts predict StarOffice has at least a 50-50 chance of taking a 10% chunk of the office productivity suite market by the end of 2004. http://searchwin2000.techtarget.com/newsItem/0,289139,sid1_gci821147,00.html

Microsoft Comments About GroupWise
From Novell Connections, May 2002..
MS recently sent a document attempting to dissuade GW 5.5 users from moving to GW 6 but to move to Exchange 2000 instead.. Here are our answers to their claims... same old tripe... http://www.novell.com/products/groupwise/gw_exchange.html

More on MS Licensing
From USA today.. http://www.usatoday.com/usatonline/20020513/4105463s.htm

Education

Advanced Network Technologies, Omaha, NE

3002: NetWare 4 to NetWare 6 Upgrade, July 2-3
781: Workstation Management with ZENWORKS (version 3.0), September 23-27
3000: Upgrading to NetWare 6, May 20-24 & August 19-23
370: GroupWise 6 Administration, June 3-7
580: NetWare 5.1 Service & Support (Version 5.1), June 17-21
3001: NetWare 6 Administration, June 24-28 & September 9-13
560: NetWare 5 Administration (Version 5.1), June 24-28
570: NetWare 5 Advanced Administration (Version 5.1), July 15-19 & October 14-18

Help Desk, Des Moines, IA

3000: Upgrading to NetWare 6, June 10-14, $1596
NetWare 6 CNA Night School - commencing Tuesday evening, June 4th!!

Help Desk will also be offering several free, one-day NetWare 6 Workshops through May. Click www.novell.com/netwaredare for more details or see below...

Help Desk will host on these dates the free 5-hour "NetWare 6 Workshop" course. All to be held at the Des Moines location:
May 17 (Friday), 9:00-3:00
May 24 (Friday), 9:00-3:00
June 4 (Tuesday), 9:00-3:00
June 5 (Wednesday), 9:00-3:00

ZENworks Web Seminars
What do you want out of desktop management? Find out what you have: complete control over your desktops-centralizing (and even automating) most of what you typically have to do by hand. Version 4 of Novell ZENworks for Desktops is launching soon. See what it can do for you: Intelligent network automation, managed mobility, enterprise-wide resource efficiency, and unhindered productivity. Oh-and that amazing ZENworks' 2037% ROI (according to IDC). For details, attend the one-hour Web Seminar presented by Martin Buckley, Novell ZENworks for Desktops 4 Product Manager.

Dates & Times:
Tuesday, May 21, 9:00 a.m. MST
Wednesday, May 22, 2:00 p.m. MST
Thursday, May 23, 9:00 a.m. MST
Register today at http://www.placewareforum.com/novell
NOTE: If this is your first time attending a Web seminar at this site, you will need to create a "New Profile" first in order to register.

Novell's Advanced eDirectory Specialist Bootcamp in Minneapolis
Novell's New Advanced Technical Training eDirectory Specialist Bootcamp is arriving in Minneapolis on June 3! Limited seating available.

This hands-on Bootcamp is a fast-paced, comprehensive instruction on Novell eDirectory. The date will be June 3-7, 2002. Course topics include eDirectory architecture, design and implementation, troubleshooting techniques, tuning, and how to leverage LDAP in an eDirectory environment. In addition, students will see the powerful impact of eDirectory in an enterprise environment through meta-directory integration, portal creation, and secure authentication.

Become an eDirectory Specialist! Stay tuned for registration information. The cost of the course is $3495 per person.

Also, look for this advanced class coming to Minneapolis in June:
- NetWare 6 Advanced Technical Training - June 11-13 - $1595

Secure Identity Management Seminars
We plan to run Gartner sponsored Secure Identity Management Briefings in 15 additional cities in Q3. We are also working to partner with a CSI for these events. Here are the locations and dates.

City Atlanta Boston Cincinnati Detroit Ft. Lauderdale Houston Los Angeles Milwaukee Minneapolis New York Philadelphia Raleigh Sacramento Salt Lake City San Francisco

Date 19-Jun-02 20-Jun-02 20-Jun-02 20-Jun-02 25-Jun-02 27-Jun-02     (Energy Specific) 26-Jun-02 26-Jun-02 27-Jun-02 25-Jun-02     (Finance Specific) 26-Jun-02 19-Jun-02 26-Jun-02 25-Jun-02 27-Jun-02

Registration web address will be announced later...

Master CNE CCR (Continuing Certification Requirement) Announced
In the ever-changing IT environment, keeping your skills and credentials current is essential. The purpose of the CCR is to keep your skills up-to-date and ensure that your certification is valuable in the marketplace.

The CCR requirements include:

1. Earn your NetWare 6 CNE. Get up-to-date on the award-winning and critical features and skills on the "hottest" system available. You can see the options and classes available at http://www.novell.com/education/certinfo/cne/nw6.html
2. CompTIA's IT Project+. Project management skills are essential for today's expanding IT expert role, needed for managing projects, bidding for IT proposals, and leading teams to fulfill IT requirements. As a Master CNE, you are looked to first to lead important projects that require project management skills. You can find more information at http://www.comptia.com/certification/itprojectplus/index.htm

Partner Information

Upcoming Channel Training Events
Channel Ready-to-Sell webcast training
Topic: ZENworks for Desktops 4
Dates: May 21, 22, 23

Channel Ready-to-Deliver Technical bootcamps
Topic: ZENworks Synergy (hands-on training)
  ·  Miami (May 29 & 30)

For questions regarding Channel training & events contact kwimmer@novell.com

Users Groups- A Great Place To Network- The Person-to-Person Kind

Be sure to visit and support your local NetWare/Network/Novell users group-

Nebraska NetWare Users Group (NNUI)
http://www.gioffre.com/nuiomaha/index.htm
meets second Tuesday of each month (except Jul, Aug)

Lincoln Area NetWare Users Group (LANUG)
members.aol.com/thomstarr/lanug
meets third Tuesday of the month, Noon-1pm, Energy Square/SE Community College

Central Iowa Network Professionals (CINP)
Meetings are held at 3:00pm on the third Thursday of the month.
Check website at www.cinp.net.

Mississippi Valley NetWare Users Group (MVNUG) (Dubuque, Iowa)
Meetings will usually be held on the Second Thursday of the month...
Contact Skip Hefel and board members at MVNUG@DigitalMe.com

Sales Stuff----

Novell NetMail Announcement
On Monday, May 13, 2002, Novell will announce that the Novell Internet Messaging Server (NIMS) is being renamed to Novell NetMail. We will also announce that Novell NetMail 3.1, the next version of the product, will ship in June. NetMail 3.1 includes several new features, including Windows NT/2000 Support and PDA Sync for PocketPC and Palm. To date, NetMail has been most successful in the higher education market, with recent wins at the University of Kentucky and Georgia State. Recently, several corporations have purchased NetMail to serve their deskless workers. Southwest Airlines has deployed NetMail to provide email to their 11,000 pilots, flight attendants, and ground crew. This allows these deskless workers to communicate with Southwest's corporate-based employees who continue to use GroupWise. Lufthansa recently purchased NetMail and plans to move 25,000 Microsoft Exchange users to this platform.

Volera Earns Network Computing's Editor's Choice Award
With great performance, the best P/E rating, and superb content control, Volera has been given the Network Computing Editor's Choice award. According to the editors, Volera's Excelerator outperformed both CacheFlow's and F5's cache servers in price and performance. And unlike CacheFlow and F5, Volera includes all its caching services on the CD. http://www.networkcomputing.com/1309/1309f2.html

Free Novell Premium Service Seminar!
Come meet Novell's top support engineers!
Learn about Novell's NEW Premium Service Offerings!
We're coming to a city near you! (Kinda near us...)
Did you know that Premium Service now provides expanded resources for personalized technical support, with enhanced access to high-level product support engineers?

Would you like to know how Net Solutions Managers, the Advantage Support Team, Service Account Managers, Primary Support Engineers and Dedicated Support Engineers can help you:

• Reduce downtime and outage expense
• Secure critical systems and data
• Simplify support for extended enterprise One Net solutions
• And streamline your current Novell support infrastructure.

• Engineering "chalk talks" with Novell support engineers
• A review of all new Premium Service features and resources
• A detailed analysis of your company's current support usage
• Drawing for a free on-site visit by a Novell support engineer
• Drawing for a DVD player
• Lunch with the experts

Administration Information:

Trouble Incident Escalation
I am NOT a Tech Support person... But, if you have an open support incident and it has been open for an unusually long period of time, one of my functions is to help escalate the issue inside Novell Tech Support. I will decide what the 'unusually long period of time' is... If you have a support contract, your issue should be resolved within days (resolved; depending on the level of the support contract, someone should contact you within minutes/hours to start working on it.) Without a support contract, you might face hours/days of waiting before tech support can address your call. So, if you feel you need assistance, send me an e-mail describing the incident, the incident number, and who to contact. If you don't have an open incident, don't get me involved until you do.

How to Get Tech Support

• Call 800-858-4000
  • Use a credit card to pay for an incident
  • Use an incident as part of a Premium Services contract
• Call your favorite local reseller- Many have tech support available from Novell
• OnLine- If you have a support contract, open an incident (as well as update the incident or check its status) at http://support.novell.com/servlet/incident

Want to see how some of our solutions work?
Check them out at the on-line demo city... http://democity.novell.com/staticindex.html

Due a Software Upgrade?
Here is how the process works.... You should receive an e-mail from Novell Sales Operations stating you are entitled, as an upgrade protection customer, the next upgrade for product XYZ... You should then go to the upgrade request site at www.novell.com/licensing/upgfulfill and fill in the appropriate lines and information. Your upgrade should then be shipped second day.... BUT turnaround time is dependent on when the product is actually available for FCS (First Customer Ship), which could be days or weeks after the actual product announcement. If you are then having problems, please let your IA/NE Novell team know so we can get involved.

Previous Editions of this E-Blast
Have you missed previous editions of this newsletter? Want to read them? Thanks to the CINP (Central Iowa Network Professionals), they have posted them all at http://www.cinp.net, click on News...

Unsubscribing
If you do NOT want to continue to receive this e-mail blast, please send an e-mail to jbezy@novell.com, with 'unsubscribe e-mail blast' (without the quotes) in the subject line, and you will be removed from the list.

Subscribing
If other people in your organization not directly receiving this e-mail blast wish to do so, have them send an e-mail to jbezy@novell.com, with 'subscribe e-mail blast' (without the quotes) in the subject line, and they will be added to the list.

Changing Addresses
If you need to change your e-mail address, send an e-mail to jbezy@novell.com with 'change e-mail blast' (without the quotes) in the subject line, and your address will be changed. We like to keep track of Novell users. We recognize there is frequent turnover in the networking business, so if you are changing jobs, please drop me a line....

Disclaimer:
Information contained herein is provided as-is. Opinions are those of the author and may or may not be the same as those of Novell, and are definitely NOT attributable to Novell unless otherwise noted.

John Bezy
Technology Account Manager
Iowa/Nebraska
ph: (402) 291-1808
eFax: (561) 760-6149
fax: (402) 291-4529
Novell-the leading provider of
     Net Services Software
     www.novell.com
jbezy@novell.com