Vol 3, No 29 - 8/14/01

** High Priority **

The CIO Corner

NetWare 6 Press - Have you seen these latest articles?
Strong Interest for NetWare 6 Articles Surprises Editors, 75% of Readers Enthusiastic about NetWare 6

07/30/2001 - "An odd phenomenon has been happening on IT-Director and IT-Analysis (its sister site). It is the unexpected popularity of two news analysis stories about the coming release of Novell's NetWare version 6. ... The web statistics indicate that, taken together, these articles have been read by more than 45% of the readership making this topic one of the most popular items this year." http://www.it-director.com/article.php?id=2030

Here's some more articles for your reading pleasure:
NetWare 6 Beta rolls out with Portals, and Gadgets, in abundance http://www.it-analysis.com/article.php?id=1516

NetWare 6.0: A gift from God? - IT-Analysis.com http://www.it-analysis.com/article.asp?id=1341

NetWare 6 is ready for the Internet - InfoWorld http://iwsun4.infoworld.com/articles/hn/xml/01/07/30/010730hnnetware.xml

Novell Moves NetWare 6 Into Beta Testing This Week - CRN http://www.crn.com/Components/Search/Article.asp?ArticleID=28312

CIO Survey
A recent study of 340 CIOs by executive search firm Korn/Ferry International uncovered some interesting opinions. Here's a summary of their opinions....

1. Many CIOs suspect that IT investments have not been cost effective. (My comment- I can probably count on one hand the number of CIOs I have met that understand what ROI and TCO mean, and have ever considered either in making a decision about networks... What can I say when a CIO/Dir of IS/Network Manager makes a statement like "I know it will cost us more money, we'll need more people, more servers, we'll be less stable, be more vulnerable to viruses, have to work longer hours, but we are leaving NetWare and going to _______.". I wonder what the stockholders would say if they heard of this??)
2. Some CIOs strongly doubt that outsourcing can deliver expected cost savings.
3. Because many CIOs don't stick around long, they often have a succession plan in place.
4. CIOs from Germany tend to be very loyal employees.
5. Ironically. CIOs tend not to value multicompany experience- despite their reputation for job hopping.
6. The bulk of CIO compensation comes from bonuses rather than base salaries.
7. CIOs remain anxious about hostile takeovers and volatile reporting structures.
8. Today's CIOs believe their successors will have different skill sets than the current generation of CIOs.

CIO Best-Seller List

5. Crossing the Unknown Sea: Work as a Pilgrimage of Identity
       by David Whyte
       Riverhead Books, 2001
4. Fuzzy Math: The Essential Guide to the Bush Tax Plan
       by Paul Krugman
       W.W. Norton & Co., 2001
3. Who Moved My Cheese? An Amazing Way to Deal with Change in Your Work and in Your Life
       by Spencer Johnson
       The Putnam Publishing Group, 1998
2. The Art of Possibility
       by Rosamund Stone Zander and Benjamin Zander
       Harvard Business School Press, 2000
1. The Tipping Point: How Little Things Can Make a Big Difference
       by Malcolm Gladwell
       Little, Brown & Co., 2000

Interesting Article About Analyst Organizations
Titled 'How to Analyze The Analysts', it's a good read. You might be surprised how many analyst organizations use Novell products internally, but recommend something else to their customers (.9 prob).... Same goes for local resellers and integrators- means more service calls for them, more hardware sales, more software licenses.... But what impact does it have on you the customer?
Check it out at: http://www.cio.com/archive/071501/analyst.html

Technical Tips

NetWare 6 Update
Get ready to help ease your migration concerns with the NEW NetWare Migration Wizard 6 and Deployment Guides! The Migration Wizard 6 was scheduled to be released August 14th and the Deployment Guides are available now!

The NetWare Migration Wizard 6 dramatically simplifies the migration process. The Wizard is a standalone utility that is included on the NetWare 6 CD and will also be available from Novell's website at: http://www.novell.com/download. Supported Migrations to make your life easier:

• NetWare 3 to NDS
• Microsoft NT Server to NDS
• NetWare 4 to NetWare 5, 5.1, or 6
• NetWare 5 to NetWare 5, 5.1, or 6
• NetWare 5.1 to NetWare 5.1, or 6
• NetWare 6 to NetWare 6

Accessing NetWare 5.1 Files From A Browser
I think since the beginning of time (ok, since users have had internet access at home), people have wanted to access the files in their office from their home. Well, thanks to some neat technology hiding inside of everyone's NetWare 5.1 server, this is immediately possible (and free!). Since we've published this in a CoolSolutions tip, (and upcoming Appnote), diverse customers such as the Government of Greenland, and the Board of Education in New Zealand, have taken advantage of this little gem.

Read all about it here:

Accessing NetWare 5.1 files from a Browser (NetWare Cool Solutions) http://www.novell.com/coolsolutions/NetWare/features/trenches/tr_nw_files_from_browser_nw.html

Just another example of how Novell is continually raising the bar in what can be done with File and Print! And with iFolder and NetWare 6, you'll have even more solutions!!!

New License Model For NetWare 6 Announced
The release of NetWare 6 will include a change to license NetWare on a User license model. This is an enhancement over the existing Server Concurrent Connection (SCON) that exists under 5.1 and previous versions. Licensing NetWare 6 by User provides a consistent licensing method with other Novell products such as DirXML, ZENworks, BorderManager, GroupWise, etc. In general, One user will equal one NDS user object, making the product easy to license and count. In addition, a tracking tool is built into NetWare 6 to easily obtain licensing counts and perform self audits.

Licensing NetWare by User also removes the need for some licensing models that were designed entirely to offset the complexity of the SCON model, such as CLA Site and MLA Node. With FCS of NetWare 6, the CLA and MLA contracts will be updated to remove the Site and Node options on new agreements. This will greatly simplify the contract and sales process with a shorter contract and eliminate the new license model learning curve for our customers. All customers who already have a Site or Node license option in place will be able to continue on these models normally. The part numbers will remain active for existing Site or Node customers.

NetWare Deployment Guides - New Guides Released To Help With Transition To NW 6
The Deployment Guides have been developed by the NetWare Product Management Team to help companies get the most out of NetWare and our Partner's technologies. Check out these new Deployment Guides that have been released to help ease the transition:

• Upgrading to newer versions of Novell NetWare (including NetWare 6)
• Migrating from Windows NT Server to Novell NetWare (including NetWare 6)
• Moving from Queue Based Printing to NDPS

Novell FRONTLINE Doc Updated
Novell Frontline is a quarterly "one-stop shop" that contains all the news you need to know about Novell: recent product announcements, financial highlights, market share information, our latest marketing activities, and frequently-asked questions (FAQs). http://www.novell.com/news/press/frontline.html

Code Red Worm-New Threats
From the latest SANS Security Institute Report:

"Of course, Code Red and the newer Code Red II are still crashing innocent devices in their wakes. Newly reported are 3Com CoreBuilder 3500s, Cisco 67 routers, Xylan Omni Switches, Telocity/Direct TV DSL gateways and Microsoft Proxy servers. Don't forget: Not only servers have patches. Always check your dedicated hardware device vendors periodically for updates, as well."

This Secondary Impact Is Also Affecting Novell Products-

TITLE: Code Red Virus is affecting PROXY
PRODUCT: novell bordermanager services
DATE: 08AUG2001
DOCUMENT ID: 10064066 (Solution: NOVL55224)
DISTRIBUTION: Partner

Novell's Starship Enterprise
Today's focus: Behind the scenes at Novell's Starship Enterprise
By Dave Kearns

I just got through touring Novell's data center and network operations center with the company's CIO Ken Anderson, and I'll have to say I was very impressed. But then, why shouldn't I expect that from the world's foremost networking company?

Nevertheless, watching wall-sized real-time monitors of a world-wide network tracking hundreds of servers, thousands of users and all their applications and interconnections - all kept in operation by a mere handful of people, is impressive.

In an interesting diversion from the usual network operations center practice, Anderson's people monitor the impact of problems and outages based on the applications impacted rather than raw numbers of users or machines. And it's a complicated mix of users, applications, time of the year, the month and the day that really determines the impact of outages.

For example, if an app used by sales to record actual client orders and submit them went down at 4 a.m. on a Sunday morning, there would be little impact. But if it went down at 2 p.m. on the last workday of the month (or, heaven forbid, the last workday of the quarter) it impacts the entire company.

A combination of automation, directory-enablement and some well thought out monitoring tools have made it possible for Anderson to do more (in the way of keeping critical systems up) with fewer people and at lower cost. Quite a feat!

Because of all that, the data center looks like one of those mystery ships that Captain Kirk and the Enterprise used to come across once a month on Star Trek: row upon row of blinking lights - but no people in evidence. It's almost eerie. I'm used to seeing a lot more activity in data centers - even if it is just updating a server, or adding data to a router or changing an application configuration.

But the directory, and an excellent use of ZENWorks (both the desktop and the server versions) mean that it's very rare that someone has to actually touch a machine in the data center. It's eerie, but it makes me wish I had something like that when I had to keep the WAN going.

That's the back end. Next issue, I'll look at Novell IT's "front end."

NetWare SP3 Changed
NetWare 5.1 Support Pack 3 (NW51SP3.exe) was changed on July 24. The support pack was originally posted on July 21. It was brought to our attention that the FILESYS.NLM dated June 27, 2001, was omitted from the build that was released. Once the problem was found, the correct build was posted as NW51SP3.exe dated July 24th.

The only change to NW51SP3.exe dated July 24th is the addition of FILESYS.NLM dated June 27,2001. NW51SP3.exe dated July 24, 2001 now mirrors what Novell tested and intended to deliver as the final release.

This FILESYS.NLM dated June 21,2001 fixes the following problem:

When the Novell Instant Message Server (NIMS) software attempted to rename the LONG name space entry name (which happened to be identical to the DOS name space entry name) to be lower case. This issue is fairly unique and would only happen if the name conformed to the 8.3 standard, and also only if the name space entry name was being renamed to the same name that if uppercased existed in the corresponding DOS name space entry name. If this name exists in another entry's DOS name space entry name, then an error will be returned still to avoid the "cross name" problem.

If you already downloaded the file NW51SP3.exe dated July 21, 2001, you will not need to download the entire NetWare 5.1 Support Pack again. The only file you will need is the NW51FS1.exe. http://support.novell.com/servlet/tidfinder/2959717 This will allow your configuration to mirror that which Novell tested and intended to release as the final release.

We apologize for any inconveniences that this has caused.

NetWare 6 Remote Access Web Seminar
Novell's is making available a free "Making Remote Access Work" web seminar, scheduled for August 21, 23, 28 & 29. This seminar is a pre-launch campaign for iFolder and NetWare 6.

This seminar will teach you how to:

• Access and manage files easily from multiple systems, including local and remote connections
• Maintain intelligently updated files that are always available through any simple Internet connection
• Keep files encrypted and secure from unauthorized access and protect against localized data loss with automatic file backup

Cool URLs

ADM Policy Structures
http://www.oreilly.com/catalog/winsyspe/chapter/ch08.html

Are You a Reseller?
Need to know more about the PartnerNet Program? Current Promotions? Product Announcements? I recommend you visit and sign up at: http://www.novell.com/partners/channel/

The Other Guys Corner

Windows NT 4.0 Post SP6a Security RollUp Package
Microsoft has released a Security Rollup Package (SRP) for Windows NT 4.0 Service Pack 6a that includes the functionality from all security patches released for Windows NT 4.0 since the release of Windows NT 4.0 Service Pack 6a (SP6a). This small, comprehensive rollup of post-SP6a fixes provides an easier mechanism for managing the rollout of security fixes. Applying the SRP does not change the encryption level of your computer. http://support.microsoft.com/support/kb/articles/Q299/4/44.ASP

MS Hotmail Hit by Code Red....
http://news.cnet.com/news/0-1003-200-6826572.html?tag=mn_hd
By Erich Luening
Staff Writer, CNET News.com
August 9, 2001, 7:50 a.m. PT

Microsoft has confirmed that some servers running its MSN Hotmail service were infected with a version of the Code Red worm, a contagion that takes advantage of a hole in the company's Web server software running on Windows NT and Windows 2000 systems.

Although the free e-mail service was hit and a number of its servers were brought offline to deal with the problem, no personal information was breached, a company representative said Thursday. Microsoft says about 110 million people have accounts with the free Web-based e-mail service.

The infection comes after a big push by the Redmond, Wash., software giant to get customers to download a patch to protect their computers from the virus.

Similar attacks have contaminated hundreds of thousands of server systems around the world, and even spawned a sequel, which does more than just overwhelm networks. After it infects a computer server, it reboots the computer and leaves behind a "back door" that could allow a hacker to gain control of or access to the infected systems.

The original Code Red worm prompted the White House to move the address of its Web site and led to government warnings from the FBI before the reactivated worm was thought to have tapered off.

Missing MCSEs
THE MISSING MCSES
Posted at July 27, 2001 01:01 PM PST Pacific

IN A DEVELOPMENT that may dramatically change the ability of companies to get support for Windows, more than half of all MCSEs (Microsoft Certified Software Engineers) worldwide seem likely to lose their certifications by the end of the year. This is due to a Microsoft requirement, announced last fall, that those who've passed its NT exams must now complete new Windows 2000 exams by Dec. 31.

Those in the know say the pool of MCSEs, on which numerous companies rely to support massive new projects, is at risk of a major depletion.

"If you were a CEO, and you heard that you were going to lose more than 50 percent of, say, your marketing partners or distributors, you'd be upset," says Harry Brelsford, an MCSE and author of MCSE Consulting Bible.

Anne Marie McSweeney, Microsoft's director of certification skills and assessment, says there are presently over 400,000 MCSEs worldwide. She also notes that more than 1 million individuals hold the less-demanding rank of MCP (Microsoft Certified Professional). Value-added resellers that do not employ at least one MCSE or the equivalent lose their Gold-level status as Microsoft Partners.

McSweeney says only 13 percent of MCPs have attained Windows 2000 certification so far. When asked the figure for MCSEs, she said, "We're not quite ready to release that yet." Whatever the number is, it appears to be embarrassingly low.

A source close to Microsoft Australia says a mere 326 out of almost 10,000 MCSEs in that country are certified for Windows 2000. "Microsoft Australia quietly estimates that they'll lose 80 [percent] to 90 percent of their Partners at the end of the year - virtually their entire channel," my contact says. "This is reminiscent of when the new requirements for Microsoft Certified Solution Developers came into effect [in 1996] and, overnight, the number of MCSDs worldwide dropped from over 30,000 to under 10,000."

An unknown number of MCSEs, of course, will try for recertification. Michael Domingo, Web editor of MCP Magazine, conducted an unscientific survey of MCSEs in June. About 10 percent said they were already certified for Windows 2000, and another 52 percent said they'd try to meet the requirements by the end of the year.

"But getting through the battery of seven exams is going to be difficult," Domingo said in an interview. "A lot of folks are not adopting Windows 2000 as quickly as Microsoft hoped. They're the same ones wondering, 'Why retire the NT version of the track?' "

When I asked whether or not Microsoft might decertify 50 percent or more of its MCSEs on Jan. 1, Microsoft's McSweeney replied, "I don't think that's an unreasonable number."

Companies that depend on a steady flow of trained people might start looking elsewhere.

Windows 2000 Platform - A Total Economic Impact Case Study
07/30/2001 - According to a study performed by Sunbelt Software and Gigi World IT Forum 2001, NetWare is more stable than Windows 2000. Also of interest, Active Directory deployments down due to complexity while NDS eDirectory continues to threaten AD.
http://www.sunbelt-software.com/survey_01may.cfm

The Register: How XP WPA Will Squeeze More Money Out of Businesses
Here is The Register's take on the real reason for WPA. The audit threat mentioned is something many of our customers have already experienced. Some quotes:

"But there is a point to WPA, one that isn't directly concerned with casual copying, but that does give Microsoft the ability to squeeze many more dollars out of us. For businesses the quid pro quo of not having to submit to WPA is participating in one of Microsoft's volume licensing schemes, and doing so could be seen as the equivalent of putting your head in a noose.

"Retail copies of software have the virtue of anonymity, whereas if you put your foot onto the Microsoft volume licensing escalator (the first step is as little as five copies), then Microsoft knows who you are, where you live, and how many copies you're supposed to be running. You therefore become eligible for one of those audits Microsoft has been getting more enthusiastic about lately; you'll have noted instances where audit victims have insisted that as far as they know they're entirely legit, but as the cost of proving it would be greater than paying up, they have paid up."

"Lastly, by forcing more people into volume licensing deals Microsoft is putting greater channel power into its own hands, meaning it can call the shots and chop and change the Ts & Cs when it likes, without much opposition."
http://www.theregister.co.uk/content/4/20912.html

Education

Help Desk, Des Moines, IA

781: Desktop Management with ZENworks 3, August 20-24 & October 8-12, $1596.00
992: Directory and Database Integration with DirXML, mid-October, $1795.00
560: NetWare 5.1 Administration, October 15-19, $1795.00
570: NetWare 5.1 Advanced Admin, August 27-31 & October 29-November 2, $1795.00
370: GroupWise 6 Administration, October
561: NetWare 6 Administration, October
TBD: NetWare 6 Upgrade/Migration, October

Advanced Network Technologies, Omaha, NE

529: NetWare 4 to 5.1 Update, August 27-31
560: NetWare 5.1 Administration, August 6-10

Users Groups:

Be sure to visit and support your local NetWare/Network/Novell users group -

NNUG, Nebraska NetWare Users Group, Omaha,
meets second Tuesday of each month (except Jul, Aug)
     www.nui-omaha.org

LANUG, Lincoln (NE) Area NetWare Users Group
meets third Tuesday of the month, Noon-1pm, Energy Square/SE Community College
     members.aol.com/thomstarr/lanug

The Central Iowa Network Users Group (CINUG) is now Central Iowa Network Professionals (CINP).
Meetings are held at 3:00pm on the third Thursday of the month.
     Check website at www.cinp.net (or www.cinug.net).

Mississippi Valley NetWare Users Group, Dubuque (IA)
Meetings will usually be held on the Second Thursday of the month... Contact Skip Hefel and board members at MVNUG@DigitalMe.com

NUI Virtual Community member- Technical Resource CD
You've known and loved the NUI Technical Resource CD; now we have expanded it to DVD format. This edition is packed with a virtual tool chest of technical Novell resources (nearly 5 Gb, valued over $550).

Features include:

• NetWare 6.0 Public Beta (two CD bonus)
• Best of SEL
  • Small Business Suite 5.1
  • eDirectory
  • Complete Novell Documentation
• Novell updates, patches and fixes
• Network Analyst's Survival Kit and "Best of Laura Chappell"
• 300+ white papers
• AppNotes and Novell Connection Archives
• ROInow! for ZENworks, Single Sign-on, eDirectory, and eProvisioning

Sales Stuff----

ZENworks for Desktops rated #1
Great news! Analyst (Giga), Press (Network Computing), and now End Users, all rated ZENworks for Desktops #1! Read the attached article to see what readers said were their favorite features in ZENworks are and more!

NetWare 5.0 Support Extended to Allow NetWare 5.1 or NetWare 6.0 Migration
PROVO, Utah - Jul. 26, 2001 - Novell Technical Services is extending the support deadline on NetWare 5.0 to March 31, 2002. This is to allow NetWare 5.0 users sufficient time to upgrade to NetWare 5.1 or soon to be released 6.0. This represents a three month extension to the previous December 31, 2001 discontinue date. Upgrade paths for all NetWare users are currently NetWare 5.1 and coming soon, NetWare 6.0. The existing support stop date for NetWare 4.11 patched to any level remains December 31, 2001. For additional information, see http://support.novell.com/lifecycle/forecast.html or call 1-800-587-2600.

OnDemand Seminar sales tool now available!
Do you want to better educate yourselves or your customers about the profitability of thin client computing?

A powerful new sales tool for Novell OnDemand Services, the Application and Content Provisioning Seminar co-sponsored by IBM can be accessed at http://www.placewareforum.com/novell/page.cfm?p=event&eventid=6215&subcatid=6209.

Do You Know How Novell's Products Are Licensed?
If you answered "no" or "I'm not sure", then this tutorial is for you! Novell Licensing Models reviews Novell's main licensing options of per user and per server and more! Examples help walk you through the different options. Don't forget to review Novell's Volume Licensing Programs tutorial to ensure that your customer receives the best price! http://www.novell.com/partners/quicktrain/sales_training.html

Administration Information:

Trouble Incident Escalation
I am NOT a Tech Support person... But, if you have an open support incident and it has been open for an unusually long period of time, one of my functions is to help escalate the issue inside Novell Tech Support. I will decide what the 'unusually long period of time' is... If you have a support contract, your issue should be resolved within days (resolved; depending on the level of the support contract, someone should contact you within minutes/hours to start working on it.) Without a support contract, you might face hours/days of waiting before tech support can address your call. So, if you feel you need assistance, send me an e-mail describing the incident, the incident number, and who to contact. If you don't have an open incident, don't get me involved until you do.

How to Get Tech Support

• Call 800-858-4000
  • Use a credit card to pay for an incident
  • Use an incident as part of a Premium Services contract
• Call your favorite local reseller- Many have tech support available from Novell
• OnLine- If you have a support contract, open an incident (as well as update the incident or check its status) at http://support.novell.com/servlet/incident

Want to see how some of our solutions work?
Check them out at the on-line demo city... http://democity.novell.com/staticindex.html

Due a Software Upgrade?
Here is how the process works.... You should receive an e-mail from Novell Sales Operations stating you are entitled, as an upgrade protection customer, the next upgrade for product XYZ... You should then go to the upgrade request site at www.novell.com/licensing/upgfulfill and fill in the appropriate lines and information. Your upgrade should then be shipped second day.... BUT turnaround time is dependent on when the product is actually available for FCS (First Customer Ship), which could be days or weeks after the actual product announcement. If you are then having problems, please let your IA/NE Novell team know so we can get involved.

Previous Editions of this E-Blast
Have you missed previous editions of this newsletter? Want to read them? Thanks to the CINP/CINUG (Central Iowa Network Professionals), they have posted them all at http://www.cinp.net/nov_blast.html...

Subscribe to news listservs at:
For GroupWise list: http://www.ngwlist.com
For Syracuse U NetWare list: listserv@listserv.syr.edu with 'subscribe novell' in message body

Disclaimer:
Information contained herein is provided as-is. Opinions are those of the author and may or may not be the same as those of Novell, and are definitely NOT attributable to Novell unless otherwise noted.

John Bezy
Technology Account Manager
Novell Systems Engineer
Iowa/Nebraska
ph: (402) 291-1808
eFax: (561) 760-6149
fax: (402) 291-4529
Novell-the leading provider of
     Net Services Software
     www.novell.com
jbezy@novell.com