Iowa/Nebraska Novell Technical Blast
John Bezy, Novell Iowa/Nebraska Systems Engineer
Vol 2, No 25 - 12/18/00
** High Priority **
Technical Tips
Novell Holiday Shutdown
Novell corporate will have a seasonal shutdown effective Dec 27-29. Novell
holidays are Dec 25 and 26. All Novell offices will be closed. Minimal
Tech support will be available. The Minneapolis office will have someone
responding daily to voice messages. If you need immediate assistance,
call the Novell Minneapolis/Bloomington office at 612-893-2601. The on-call
person should contact you within 4 hours.
NetWare Support Packs Pulled
Worldwide Support has found an issue with the current NetWare Support
Packs. SP 6, and SP 2. When the right circumstances exist, most communication
from a server will be suspended. The issue does not appear to affect
all customers. However it is wide spread enough that we have decided
to stop shipment of both Support Packs.
We are aggressively pursuing the root of the issue, and resolution to
this issue. Engineering, CPR and IS&T are fully engaged, and will
assist in the rapid resolution. We anticipate that we will understand
the root of the issue this week, and provide a solution soon after. In
the interim, hold off deployment of these Support Packs. Customers who
have installed them, and are not having the problem do NOT need to roll
back.
Net Directory Newsletter Number 7 is attached.
NetWare Server as DHCP Client?
Need to have your NetWare server on a cable modem or DSL service? They
typically require servers to support DHCP... The standard IP stack and
DHCP in NetWare do not allow the server to be a DHCP client. But, here
is where you can get it...
http://support.novell.com/cgi-bin/search/tidfinder.cgi?10052520
Compaq Insight Manager Vulnerability
The default installation of Compaq Management Agents allow anonymous
access via port 2301 over HTTP to the files SYS:SYSTEM\AUTOEXEC.NCF and
SYS:ETC\NETINFO.CFG. These files may contain the remote console password
in addition to others such as the SNMP Control Community password. The
passwords are stored in plaintext and can be obtained by connecting to:
http://target:2301/survey. Successful retrieval of the passwords may
allow a malicious user to gain full administrative control over the Management
Agents. Check out http://www.securityfocus.com/bid/1917
The bottom line from a Compaq SE Manager-
"Here is the scoop on this! First, this only allows you to see the rconsole
password or SNMP info (community strings) not any administrator passwords
(unless they are in theses files). So, what does that mean... You should
not put the automatic passwords in the rconsole line and even if they
can get to your SNMP stuff all they can do is clear out info in the logs
and set thresholds!! You still have to enable remote reboot or power
off to do those and the Remote Insight Board Lights Out Edition card
has its own separate password and user file that they can not see without
being able to know that info, so they can not power that off either!
As for locking this down, one way is to not load the SURVEY.NLM file,
if it is not running then this does not work (I tried it just now!!!!!)
It is not the agents that are the issue, it is survey and you can run
it manually until we set some sort of password protection on it!!! If
they DO NOT load the SURVEY.NLM in a continuous fashion then this resolves
the problem (that is what their sample HTML link is doing, loading Survey
into the browser to view). Survey does indeed retrieve a VIEW of the
Autoexec and Startup.NCF files, but you can not do anything with them
(like edit or change or delete), since they would be a big part of any
problem resolution activities."
Bottom line, there is an issue that allows for the viewing of .ncf files
and NetInfo.cfg. According to Bill, tell customers not to load SURVEY.NLM
until Compaq has a fix.
Great Novell Resources
Dave Kearns frequently has useful information in his Network World articles.
Here is a particularly useful one:
Today's Focus: NetWare resources
---------------------------------------------------------------
By Dave Kearns
Here's a collection of useful and informative NetWare-related Web sites
as compiled by my friend and fellow Support Connection volunteer (http://forums.novell.com/),
Felton Green. At these sites you'll find freeware, shareware and commercial
utilities and applications, as well as informational files about NetWare-specific
topics.
Keep this e-mail in your inbox and click through to these sites as you
have time. Then add those you feel are most worthwhile to your favorites/bookmarks
for future easy reference.
Great utilities
http://nz.com/webnz/JRBSoftware/
Retail site for password recovery
http://www.accessdata.com/
A couple of shareware/freeware files
http://www.amcsoft.demon.co.uk/product3.htm
Evaluations of commercial software
http://www.avanti-tech.com/
http://www.comp-comp.com/labreport/citrixnovelle.htm
http://www.connectotel.com/netware/
http://wwwr.idg.se/natkom/english/
http://www.joenettroll.net/network.html
http://www.jrbsoftware.com
A source for older updates/patches and miscellaneous software
http://www.lss.ksu.edu/download/novell/
http://www.netwarefiles.com/
http://www.novellfans.com/
http://www.novellshareware.com/
http://www.nwconnection.com/resources/index.html
http://www.sevenlocks.com/Products/TOCPowerTools.htm
Source for older NetWare files and updates
http://www.softwar.com/files/nwupdateall.html
http://www.tung.nu/
Lots of older files
http://www.vobis.de/bbs/support/brett08/index.htm
NWAdmin
http://ca.visualclicksoftware.com/ (retail site for NDS stuff)
German:
http://www.comp-comp.com/labreport/citrixnovell.htm
http://www.vobis.de/bbs/support/brett08/index.htm
Norwegian:
http://www.novfor.no
(Norwegian language; indicates that it's a forum, but I can't read the language so I'm just including it)
Swedish:
http://wwwr.idg.se/natkom/
Novell Directory Services utilities:
http://www.bigfoot.com/~jhenderson
http://www.dreamlan.com
http://vquill.com/ndsbook/vendors.htm
ftp://ftp.rug.nl/networks/novell/updates/nds/
http://ca.visualclicksoftware.com/
Time Synchronization:
http://www.arachnoid.com/index.html
(Abouttime NIST time sync)
http://www.connectotel.com/netware/timesg.html
Novell Distributed Printing Service (NDPS):
http://www.brightwood.com/ndps
FTP sites:
ftp://ftp.kud.com/pub/
(Lots of files here for NetWare and other operating systems.)
ftp://ftp.mechnet.liv.ac.uk/pub/novell/
(Lots of miscellaneous files here.)
ftp://netlab2.usu.edu/updates/nw/
(Lots of NW files.)
ftp://netlab2.usu.edu/updates/nds/
(Lots of stuff. )
ftp://micros.oucs.ox.ac.uk/novell/
ftp://ftp.rug.nl/networks/novell *129.125.4.15*
This server is updated daily. It is also available via BITNET
and BBS (indirect).
ftp://ftp.rug.nl/networks/novell/updates/nds/
ftp://ftp.rug.nl/networks/novell/updates/nw/
ZENworks for Servers EVALUATION CD
ZENworks for Servers now has an eval version available via distribution!
The part number is 882-000165-001. Try your favorite reseller or Novell
Account Manager (not me..)
PPPRNS.LAN missing on NetWare 5.1 CD
In order to install the "NetWare Connect" services for a NW 5.1 server,
PPPRNS.LAN must be obtained from the BorderManager CD. It's also in the
NIAS 4.1 download here:
http://support.novell.com/cgi-bin/search/tidfinder.cgi?2948901&header=no
The Novell Support Connection Forums are changing!
On Monday, December 18th, (TODAY) around 1:00 PM MST (8:00 PM UTC) the
following things will begin to happen:
DirXML Now on ALA!!!
The academic pricing for DirXML is now official. The pricing and terms
that were approved are as follows:
DirXML Sessions
We're looking at providing a DirXML Tips series of sessions. They will
be a two-part format. The morning sessions are solution-focused. I'll
be introducing DirXML and how it changes everything you do with directories
and identity management with corporate and internet applications. You
really don't want to miss this. The afternoon sessions will be much more
technical. You'll learn about XML and the mechanics of tying NDS eDirectory
to Active Directory, Notes, Netscape and other directory-like environments.
Register and come for either the DirXML Solutions seminar in the morning,
the DirXML TIPS in the afternoon or both. More details on both series
with locations, dates and seminar IDs later. Please note that there will
be separate Seminar IDs for the morning and afternoon session in each
city. Registration will be online or over the phone. If you are interested,
please send me an e-mail with 'DirXML' in the subject line, and let me
know which of the two sessions or both you would attend. Based on demand,
we will start setting up the sessions...
GroupWise Customers
Here is an excellent opportunity for you. Novell Consulting is currently
in the process of creating a GroupWise Tuning and Proactive Analysis
(TPA). We are looking for a few customers to complete this TPA with.
The benefits for a customer are:
NetWare 4.1 In Your Tree??
Please be aware that support will not and cannot fix DS sync issues between
NW 4.1 servers in a tree with NDS8. Please be aware of this BEFORE installing
NDS8 in a tree that includes NW 4.1 or earlier.
Tech Support
At the end of this e-mail I always have an area that discusses how to
get Novell Tech Support. Did you know there is a very inexpensive way
of having Tech Support readily available? Novell has program called Premium
Services. The options range from Premium 100 to Premium 700, 700 being
the most support and of course the most expensive. But at the level of
Premium 100 or Premium 200, the support times are limited to normal business
hours, but you can solve one of the biggest tech support complaints-
either sitting on hold for HOURS or tech support not calling back for
days. Some of the benefits of the Premium Support 100 level are: target
response time of 4 hours (support available for 12 hours a day, 5 days
a week (normal business days)), 10 Tech Support incidents, and a copy
of LogicSource... Premium 100 is available at a list price of $5500/year;
Premium 200 provides 24x7 support and is available for $15000/year..
More information can be found at: http://www.novell.com/services/premium/americas_feature.html
or contact Steve or me to get more information....
Are You a CIO? Want to Help Your CIO Get More Accurate Info About Novell?
The CIO Forum is an email sent out the first of every month. It consists
of press releases, industry articles and a success story each month.
To check out the current issue go to http://www.novell.com/company/cio/index.html
We will also be having a State and Local Government session in Des Moines...
Topic will be Identity Management and Web Enabling Local Communities....
Des Moines, IA - TBD
Hoover Building
BrainShare 2001 Sessions Defined
Check here
for the session and presenter lists... The Brainshare portal is at
http://www.novellbrainshare.com/portal/controller/home
Brainshare 2001 will be held in Salt Lake City on March 18-23, 2001.
Prices will be $1395 before February 16th, and $1595 after February 16th.
Registration is open. Sign up at http://www.novell.com/events/Brainshare/index.html.
Speaking of Brainshare- Discount?
NUI Local Group Members Discount to BrainShare Salt Lake - Limited offer
Plans are underway for the biggest, best BrainShare yet in Salt Lake
City, Utah March 18-23 2001.
Novell has offered NUI a special discount of 20% for the first 100 NUI
Local Group Members to sign up for BrainShare Salt Lake (20% off of the
Early Bird Registration price of $1395 by February 15)
If you are a member of a local NUI group and would like to take advantage
of this special offer, use the RSVP code NUIMEMBER. Registration begins
December 1, 2000 http://www.novellbrainshare.com/portal/controller/home
You must be a member of a local NUI group and you must use this code
in order to receive the 20% discount. The discount cannot be made retroactive
if you have already registered for BrainShare.
REMEMBER, ONLY THE FIRST 100 NUI MEMBERS REGISTERING UNDER THIS CODE
ARE ELIGIBLE TO RECEIVE THE 20% DISCOUNT.
More On-Line Information
Novell RedPlanIT
What is RedPlanIT? It's the online ability to get live information, or
attend seminars all over the web - now, tonight, whenever! All you need
to participate is a web browser. For details visit http://www.redplanit.com.
Login 15 minutes prior to online registration for complete instructions
on how to register and to view this upcoming event. Check out the site
for upcoming events.
Novell Education Updates
Newly Released Courses
NetWare 5.0/ 5.1 CNE Training Self-Study Kit - Self-Study Training November 2000
Courses in Development*
781 Desktop Management with ZENworks for Desktops 3 (version 1.0) January 2001
*Disclaimer: The "Courses in Development" are being announced with tentative
availability dates. No classes should be scheduled until final dates
are announced under "Newly Released Courses." Novell will not consent
to any special arrangements made to accommodate a course which has been
scheduled prior to the announcement of a definite courseware ship date.
Novell Advanced Technical Training
Advanced Technical Training (ATT) Series is a NovellŪ program that delivers
in-depth, up-to-date information about Novell products and technologies.
The advanced instruction from Novell engineers and hands on labs provide
an excellent learning environment.
ATT -- Border Manager $1195 per person or 5 Education Vouchers
This course covers Installation, Firewall design and configuration, Network
Address Translation, Web proxy cache concept, configuration and tuning,
Cache hierarchy design and tuning Application layer proxies, Logging,
Monitoring, and Alerting Socks server and IP-Gateway, Virtual Private
Networking Troubleshooting tools & techniques.
ATT - Windows NT and 2000 Solutions $1195 per person or 5 Education Vouchers
This course covers architecture, troubleshooting, and solutions for NDS4NT
2.1 (now called Account Management), the latest NT client, Terminal Server
and Citrix MetaFrame integration, and the whole range of NT server integration
products shipping as part of
For detailed information and immediate registration call: 1-800-228-7613
or go on line at https://www.wes-scs.com/pep/pepcalendar/main.asp
For more information about the ZENworks for Desktops 3 and NT/Win2000
ATT courses check the ATT site at http://www.novell.com/education/pep/
Certified Directory Engineer Bootcamp
Novell Education is pleased to announced the Certified Directory Engineer
Bootcamp. This is a five day intensive Bootcamp that combines the 991
- Advanced NDS Tools and Diagnostics and the 995 - Directory Technologies.
The bootcamp is being offered only for a short time, and space is limited
to 12 people per camp. To find out more information and/or register
go to: https://www.wes-scs.com/pep/pepcalendar/main.asp.
NOVELL PARTNERNET 2001
Novell's new PartnerNet 2001 program is intended to build and strengthen
business relationships with all Novell partners, whether they are solutions
developers, traditional product resellers, system engineers, or integrators
providing services to their customers. By providing the programs, support
and tools that partners need to succeed in the eBusiness economy, PartnerNet
2001 will allow partners to attain higher benefits and rewards from Novell
through their revenue performance and influence on Novell's one Net vision.
For more information, please visit http://www.novell.com/partners.
If you are a Novell Reseller, we will be having a session in Omaha and
Des Moines in December to explain the new program and answer any questions...
For some of you resellers, please take a chill pill prior to coming,
although your Reseller Rep James Slack will have his flak jacket undies
on...
Cool URLs
NIMS version 2.6
We have made a new evaluation build (expires March 1, 2001) available
on http://www.nimsinfo.com.
Eval builds are for installation at customer sites.
ZENworks for Desktops Support Pack 1
The ZfD3.0 Support Pack 1 is now available for public download:
http://support.novell.com/cgi-bin/search/tidfinder.cgi?2958163
Cool New ZEN stuff
at http://www.novell.com/coolsolutions/zenworks/
Cool URL for LDAP-enabled Directories
http://www.ldaps.com/vendors.asp
Learn more about Novell's Net Services Software
http://www.novell.com/news/onenet/index.html
Novell Users WebCasts
Clustering and XioTech
We would like to invite you to view our latest webcast featuring XIOtech's
and Novell's Clustering and SAN technologies at http://www.novell.com/community/nui/videos/index.html
Downtime, in most companies, is an expense that is no longer affordable.
To address this critical issue XIOtech, Novell and NUI are pleased to
present this webcast on Server Clustering, Storage Area Networks (SAN)
and More! This webcast is intended to show you Novell's new award-winning
clustering technologies combined with XIOtech's Magnitude storage area
network (SAN) using Gadzoox switches and routers. Novell & XIOtech will
demonstrate how clustering solutions running on the fibre-based MAGNITUDE
will increase the availability of applications and data and provide supreme
fault tolerance and exceptional redundancy.
This presentation is case study-based and powerfully demonstrates the
strong synergy of Novell and XIOtech's technological solutions. Presenters
will include Dan Lawyer of Novell's Product Management Team and Dan McCormick,
XIOtech's Vice President of Technical Marketing.
After you watch the webcast send a quick email to nuiwebcast@novell.com
telling us:
Seeking Information
We are looking for customers who are using Novell Products to do the
following functions. If you are, would you send me an e-mail describing
what you are doing? Also, unless you explicitly state in the e-mail
that you wouldn't mind if other customers contact you, your information
WILL NOT be shared with anyone... Thanks...
And More Feedback Requested...
Do you want to integrate BroadVision's one-to-one solution with eDir?
...or/and... Do you want to integrate eDir with the Vignette solution
suite? Purpose: We're currently engaging with these ISV's and we need
to convince them that there are customers that want to do this type of
integration - this feedback from you would be extremely valuable!
If you want to do this, please reply to me directly.. - I need company
name, contact and tel nor, and your details - thanks!
And Once Again
At present, there are NO plans to support Solaris in the Bulletproof
release of GroupWise. Reason why? We have had no recorded revenue in
the last 12 months for it AND we know of NO customers currently running
it.
Let me know ASAP if you have a need to run GW on Sun Solaris.
Sales Stuff----
Best Products: User Picks
www.nwfusion.com/best2000/best-user/best-user.html
Network World - November 13, 2000
Career Opportunities for Novell Engineers Look Promising
http://www2.itworld.com/cma/ett_article_frame/0,2848,1_3313,00.html
ITworld.com - November 3, 2000
Top 10 Companies: Novell -- What a Long, Strange Trip...
http://www.techweb.com/se/directlink.cgi?NWC20001030S0030
Network Computing - October 30, 2000
Administration Information:
Subscribe to news listservs at:
For GroupWise list: http://www.ngwlist.com
For Syracuse U NetWare list: listserv@listserv.syr.edu with 'subscribe novell' in message body
Trouble Incident Escalation
If you have an open support incident and it has been open for an unusually
long period of time, one of my functions is to help escalate the issue
inside Novell Tech Support. I will decide what the 'unusually long period
of time' is... If you have a support contract, your issue should be resolved
within days (resolved; depending on the level of the support contract,
someone should contact you within minutes/hours to start working on it.)
Without a support contract, you might face hours/days of waiting before
tech support can address your call. So, if you feel you need assistance,
send me an e-mail describing the incident, the incident number, and who
to contact. If you don't have an open incident, don't get me involved
until you do.
How to Get Tech Support
Want to see how some of our solutions work?
Check them out at the on-line demo city... http://democity.novell.com/staticindex.html
Due a Software Upgrade?
Here is how the process works.... You should receive an e-mail from Novell
Sales Operations stating you are entitled, as an upgrade protection customer,
the next upgrade for product XYZ... You should then go to the upgrade request
site at www.novell.com/licensing/upgfulfill
and fill in the appropriate lines and information. Your upgrade should then
be shipped second day.... BUT turnaround time is dependent on when the product
is actually available for FCS (First Customer Ship), which could be days or
weeks after the actual product announcement. If you are then having problems,
please let your IA/NE Novell team know so we can get involved.
Previous Editions of this E-Blast
Have you missed previous editions of this newsletter? Want to read them?
Thanks to the CINUG (Central Iowa Network Users Group), they have posted
them all at http://www.cinug.net/nov_blast.html...
Unsubscribing
If you do NOT want to continue to receive this e-mail blast, please send
an e-mail to
jbezy@novell.com,
with 'unsubscribe e-mail blast' (without the quotes) in the subject line,
and you will be removed from the list.
Subscribing
If other people in your organization not directly receiving this e-mail
blast wish to do so, have them send an e-mail to
jbezy@novell.com,
with 'subscribe e-mail blast' (without the quotes) in the subject line,
and they will be added to the list.
Changing Addresses
If you need to change your e-mail address, send an e-mail to
jbezy@novell.com
with 'change e-mail blast' (without the quotes) in the subject line,
and your address will be changed. We like to keep track of Novell users.
We recognize there is frequent turnover in the networking business, so
if you are changing jobs, please drop me a line....
Disclaimer:
Information contained herein is provided as-is. Opinions are those of
the author and may or may not be the same as those of Novell, and are definitely
NOT attributable to Novell unless otherwise noted.
John Bezy
Novell Systems Engineer
Iowa/Nebraska
ph: (402) 291-1808
eFax: (561) 760-6149
fax: (402) 291-4529
Novell-the leading provider of
Net Services Software
www.novell.com
jbezy@novell.com
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